Zivia Hodge
Stafford
Summary
Results-driven Sales and Operations Professional with 10+ years of experience in customer service, communications, and sales management, complemented by 4+ years of leadership experience in management and IT support roles. Proven ability to operate in high-volume, compliance-driven environments while supporting secure communications, user verification, and risk-based processes. Demonstrated expertise in multi-factor authentication, data protection, incident documentation, and user behavior monitoring to maintain privacy and operational integrity. Technically proficient in Microsoft Word, Excel, Outlook, Teams, Adobe Acrobat, and enterprise systems, including OPUS and IMPACT. HIPAA and Bloodborne Pathogens certified, with a strong commitment to confidentiality, accuracy, and regulatory compliance.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
IT Support
Cash App
San Antonio
01.2021 - 01.2024
- Verified user identities and implemented access protocols for secure account handling.
- Supported fraud investigations by flagging suspicious behavior and documenting findings.
- Collaborated across departments using Microsoft Teams and Slack to streamline communication and resolve technical issues.
- Managed scheduling and client correspondence through Microsoft Outlook, ensuring timely follow-ups and improved response rates.
- Delivered secure support via chat/email channels in compliance with data privacy policies.
- Collaborated with internal teams to maintain consistency in authentication workflows.
- Operated across multiple platforms to ensure efficient and secure service delivery.
- Remote IT Support
Store Project Manager
Verizon
Killeen
01.2016 - 01.2021
- Verified and validated information before contract creation.
- Utilize QuickBooks and Excel for financials and budgeting.
- Collaborated with team members via Slack to ensure smooth project execution.
- Orchestrated event logistics, ensuring professional, organized, and welcoming guest areas.
- Supported event staff in coordinating logistics, ensuring guest-facing areas were clean, professional, and inviting.
- Coordinated company participation in community and industry events.
- Researched and evaluated high-value events to align with business goals, identifying opportunities that maximized brand visibility and ROI.
- Contributed to marketing, social media, and outreach initiatives with strong attention to detail and adaptability.
Marketing Manager, Sales
Saratoga Homes
Killeen
01.2018 - 01.2019
- Expanded brand awareness and generated leads.
- Generated listings for sales and rental properties through cold calls and referrals.
- Ensured positive experiences for buyers and sellers by acting as a liaison and maintaining clear communication.
- Secured loans, inspections, and credit reports by collaborating closely with clients and financial institutions.
- Present model homes.
- Follow up with prospects.
- Negotiate and close deals.
- Participated in open houses with realtors.
CVS CPS I
DFPS
Austin
- Receive and manage cases of children placed in state conservatorship.
- Collaborate with other associate social workers on cases to meet deadlines.
- Develop and implement case plans to ensure child safety, well-being, and permanency.
- Assess children’s needs (medical, educational, emotional) and coordinate services.
- Monitor progress of children and parents in meeting case goals.
- Maintain regular contact with children, parents, foster families, and service providers.
- Evaluate home environments and family dynamics for safety and stability.
- Refer families to supportive services such as counseling, parenting classes, and treatment programs.
- Support and guide foster parents in providing appropriate care.
- Prepare children and families for permanency through reunification, relative placement, or adoption.
- Attend court hearings, collaborate with attorneys, and provide case updates.
- Collect and document evidence to support court proceedings.
Education
Associate of Applied Business -
American Intercontinental University
01.2010 - 06.2013
SECURITY + -
CompTIA
01-2024
Notary Public Commission -
01-2023
BACHELOR’S - BUSINESS ADMINISTRATION AND HUMAN RESOURCE MANAGEMENT
Intercontinental University
Houston, Texas01-2022
Skills
- Customer and Client Relationships
- Salesforce
- Active Directory
- Google Workspace
- Duo Security
- Customer Service
- Sales Training
- Financial Planning
- Contract Evaluation
- Client Relationships
- Consumer Lending
- Credit Consultant
- Campaign Management
- Corporate Communications
- Marketing and Advertising Tactics
- English Written and Verbal Communication
- Interpersonal Relations
- Relationship Management
- Critical Thinking
- Team Cooperation
- Problem Solving
- Detail Oriented
- Marketing Automation
- Client Engagement
- Influencer Collaboration
- Workflow Optimization
- Messaging Management
- Microsoft Office
- Accounting software
- Impact
- Teams
- Slack
- OneNote
- Data entry
Timeline
IT Support
Cash App
01.2021 - 01.2024
Marketing Manager, Sales
Saratoga Homes
01.2018 - 01.2019
Store Project Manager
Verizon
01.2016 - 01.2021
Associate of Applied Business -
American Intercontinental University
01.2010 - 06.2013
CVS CPS I
DFPS
SECURITY + -
CompTIA
Notary Public Commission -
BACHELOR’S - BUSINESS ADMINISTRATION AND HUMAN RESOURCE MANAGEMENT
Intercontinental University