Ziya Woodson
Chester,VA
Summary
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships.
Overview
6
6
years of professional experience
Work History
PSE Sales & Services/Distribution Associate
United States Post Office
Mechanicsville, VA
06.2024 - Current
- Delivered exceptional customer service by addressing inquiries about merchandise and deals.
- Handle and process customer purchases and returns of products and services
- Perform passport duties
- Tracked all orders throughout the distribution process using tracking numbers provided by carriers.
- Maintain appearance of retail lobby by setting up and arranging displays that are presentable to customers
- Prolonged standing while interacting with customers
Category Merchandising Specialist
UNFi
01.2021 - Current
- Streamline data input methods by consolidating data in centralized database planning systems; reducing redundancy
- Validate source documents for accuracy and quality to ensure compliance; minimizing quality risks
- Support Category Managers by managing vendor contracts and performance
- Obtain quotes with assistance of Category Manager and communicating with procurement procurement partners
- Triage and delegate customer requests and actions to subordinate employees for adjudication
- Analyze vendor’s business processes and requirements while managing multiple deadlines
- Develop and maintain pricing and performance reports for management review
- Communicate pricing guidelines and recommendations to external customers for proper coordination with Category Managers
Hair Stylist
Hair Cuttery
01.2019 - 01.2021
- Provided exceptional customer service and personalized experiences to clients; creating a welcoming atmosphere
- Researched market trends and engineered unique hairstyles; exceeding customers’ expectations
- Maintained proper sanitization of styling stations between clients to promote cleanliness and a safe environment
- Monitored month supply costs, payroll, and products; ultimately eliminating out of stock products
Education
Some College (No Degree) - Phlebotomy
Medical Educators
Richmond, VA02-2025
High School Diploma -
Highland Springs High School
01.2019
Skills
- Venipuncture
- Patient confidentiality
- Blood collection
- Medical records handling
- Specimen handling
- Communication
- Quality assurance
Timeline
PSE Sales & Services/Distribution Associate
United States Post Office
06.2024 - Current
Category Merchandising Specialist
UNFi
01.2021 - Current
Hair Stylist
Hair Cuttery
01.2019 - 01.2021
Some College (No Degree) - Phlebotomy
Medical Educators
High School Diploma -
Highland Springs High School
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