Ziyanna Lopez

• Conducted EKGs, Performed basic laboratory tests such as urinalysis, and administered injections and medications according to physician instructions.
• Measured vital signs and took medical histories to prepare patients for examination.
• Facilitated treatment by relaying patient messages to physicians regarding concerns, condition updates, and refill requests.
• Managed patient flow by answering phones, scheduling appointments, and greeting visitors, ensuring a smooth and professional experience for patients.
• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.

• Welcomed guests and shared insights on dining and entertainment options to enhance their experience.
• Handled guest reservations and optimized seating arrangements to maximize service flow.
• Collaborated with kitchen staff to facilitate timely service during peak hours, ensuring guest satisfaction.
• Recognized for top sales performance in upselling at the front desk, earning a company reward.

• Led team operations, overseeing scheduling, training, and supervision of employees to ensure smooth workflow.
• Participated in daily management meetings to enhance guest service and streamline food preparation based on expected attendance.

• Ensured food safety, quality, and efficiency while monitoring labor costs and staff productivity.

• Assisted customers in finding products tailored to their needs, enhancing their shopping experience.
• Handled cash transactions accurately, contributing to efficient checkout process.
• Unboxed new merchandise and restocked shelves in organized arrangements, enhancing product visibility and appeal.
• Maintained cleanliness of store environment, ensuring a welcoming experience for customers.