Ziyuan Wang
Los Angeles,California
Summary
Methodical Warehouse Supervisor accomplished in overseeing warehouse operations and delivering empowering team leadership. Advanced knowledge of shipping and receiving operations, purchasing management and workplace safety. Record of success in logistics and inventory control.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Warehouse Supervisor
YW Express
Los Angeles, CA
03.2025 - Current
- Supervise daily operations in a regional logistics hub, overseeing receiving, sorting, packing, and dispatching for 1,500+ parcels/day
- Manage a 12-member team with responsibility for scheduling, performance reviews, and safety training
- Implemented barcode-based inventory system, reducing dispatch errors by 18%
- Coordinated with delivery drivers and customer service to improve average delivery time by 22%
- Developed bilingual SOP manuals to align Chinese operational standards with U.S. compliance requirements
Delivery Route Analyst
Westside Fulfillment Hub
Los Angeles, CA
09.2024 - 01.2025
- Mapped and optimized local delivery routes using GPS and traffic data for peak efficiency.
- Collaborated with warehouse supervisors to sync loading schedules with outbound driver shifts.
- Designed bilingual (Chinese-English) process documentation for Chinese-speaking employees.
- Assisted with inventory tracking and real-time order updates through mobile scanner systems.
Operations Assistant
Boston Chinatown Delivery Hub
Boston, MA
02.2024 - 05.2024
- Acted as a communication bridge between Chinese vendors and local delivery staff.
- Handled order batching, shipment labeling, and last-mile driver dispatch during high-volume periods.
- Supported weekend and holiday operations, ensuring timely food/grocery delivery to Chinese communities.
- Reported logistics data directly to the regional manager to support business development strategies.
Marketing Internship
Fujian Zhiyun Recycling Resources Co., Ltd.
China
06.2023 - 07.2023
- Spearheaded a social media campaign to promote sustainability initiatives, increasing social media followers by 25% in two months
- Conducted market research to identify recycling trends, informing the launch of an educational video series targeting younger audiences
- Collaborated with the sales team to design promotional materials, leading to a 10% boost in monthly inquiries
Concierge Operations Assistant
Hilton Hotel & Resorts
Houston, TX
09.2022 - 12.2022
- Provided personalized service to guests, offering local recommendations, handling special requests, and coordinating transportation or reservations.
- Collaborated with front desk and housekeeping teams to ensure timely guest service and satisfaction.
- Assisted in managing daily guest inquiries via phone and in person, maintaining a high level of professionalism and hospitality.
- Handled VIP guest arrangements, ensuring discretion, speed, and attention to detail.
- Enhanced efficiency of concierge desk operations by proposing a new scheduling chart to balance workload.
Internship
Marriott International
Shanghai, China
06.2022 - 07.2022
- Supported the front desk team during peak hours, ensuring a seamless check-in/check-out process and promptly resolving customer concerns
- Assisted in planning corporate events by coordinating with various departments to deliver high-quality services
- Introduced a new scheduling system, reducing guest inquiry wait times by 15%
- Gained practical experience in balancing operational demands while delivering exceptional customer experiences
Co-Founder
Beijing Jiangfeng Culture Co.
Beijing, China
01.2020 - 02.2021
- Managed the operation of e-commerce business and further improved the cross-border e-commerce business
- Performed cross-border e-commerce in Southeast Asia and the UK on Bytedance, Shopee, and Amazon platforms, which achieved good results with annual sales reaching 5 million RMB
- Completed the recruitment of live-streaming hosts
Teaching Assistant
Beijing New Oriental School
Beijing, China
12.2017 - 12.2018
- Led a team of five interns in the Human Resources department to improve internal communication and employee engagement
- Developed a streamlined onboarding process, increasing orientation satisfaction rates by 20%
- Designed and executed a leadership development workshop for entry-level employees in collaboration with senior management
- Enhanced skills in strategic planning, decision-making, and fostering collaboration within a diverse team
Education
Master Degree - Leadership management
Northeastern University
Boston, Massachusetts12.2024
Bachelor Degree - Hospitality Management
University of Houston
Houston, Texas06.2023
High School -
Faith West High School
Houston, Texas06.2019
Skills
- Microsoft Office
- Jira
- Google Analytics
- Calligraphy
- Photography
- Bilingual
- Project management
- Staff management
Certification
GRE, 334, 164, 170
Volunteer Experience
- California Tesol Conference, 11/01/24, Working as an A/V Runner and providing tech support., Assist with setting up and troubleshooting audiovisual equipment to ensure presentations run smoothly., Help maintain the technical needs for each session., Carry and post signs around the venue to guide attendees and keep the event organized.
- Citibank Business Competition, 07/01/18, Participated in the Citibank Business Competition in the summer of 2018 and won the first place in the group.
Languages
- English, Full Professional
- Chinese (Mandarin), Native/ Bilingual
Timeline
Warehouse Supervisor
YW Express
03.2025 - Current
Delivery Route Analyst
Westside Fulfillment Hub
09.2024 - 01.2025
Operations Assistant
Boston Chinatown Delivery Hub
02.2024 - 05.2024
Marketing Internship
Fujian Zhiyun Recycling Resources Co., Ltd.
06.2023 - 07.2023
Concierge Operations Assistant
Hilton Hotel & Resorts
09.2022 - 12.2022
Internship
Marriott International
06.2022 - 07.2022
Co-Founder
Beijing Jiangfeng Culture Co.
01.2020 - 02.2021
Teaching Assistant
Beijing New Oriental School
12.2017 - 12.2018
Master Degree - Leadership management
Northeastern University
Bachelor Degree - Hospitality Management
University of Houston
High School -
Faith West High School
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