Zjhakir Cunningham
Mays Landing,NJ
Summary
Detail-oriented office administrator with experience in optimizing workflows and improving operational efficiency. Proficient in scheduling, record-keeping, and communication, contributing to a collaborative environment and enhanced service delivery.
Dedicated front desk receptionist skilled in customer service, problem-solving, and time management. Committed to enhancing guest satisfaction and streamlining front desk operations.
Organized and proactive professional with a strong background in front desk management and administrative support. Known for exceptional attention to detail and effective communication skills, ready to drive operational success and guest satisfaction.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Diligent [Desired Position] with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Administrator
Howard Johnson Hotel
Atlantic City, NJ
05.2023 - Current
- Managed front desk operations, ensuring timely check-ins and check-outs for guests.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated room bookings, maximizing occupancy rates through effective communication with guests.
- Maintained accurate records of guest information and transactions using hotel management software.
- Assisted in training new reception staff on procedures and customer service standards.
- Implemented process improvements to enhance front desk efficiency and guest satisfaction.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
Office Administrator
Edison Job Corps Academy
Edison, NJ
03.2022 - 04.2023
- Coordinated office operations, ensuring efficient workflow and compliance with organizational policies.
- Managed scheduling for staff meetings and training sessions, optimizing resource allocation.
- Maintained accurate records of student attendance and progress using educational management systems.
- Streamlined communication between departments, enhancing collaboration and information sharing.
- Assisted in the development of office procedures to improve efficiency and accuracy of administrative tasks.
- Trained new employees on office protocols, fostering a consistent work environment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitored supply inventory levels, coordinating timely procurement to support operational needs.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Coordinated with vendors to reduce office supply expenses, negotiating contracts that favored our budget constraints.
- Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.
- Streamlined appointment scheduling for executives, optimizing their daily agendas for maximum productivity.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Improved office operations by automating client correspondence, record tracking and data communications.
Warehouse Worker
FedEx
Edison, NJ
11.2022 - 01.2023
- Conducted inventory audits to ensure accurate stock levels and reduce discrepancies.
- Collaborated with team members to streamline order picking processes, enhancing overall productivity.
- Maintained cleanliness and organization of work areas to comply with safety regulations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Monitored equipment performance, reporting issues promptly for maintenance to avoid downtime.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Education
High School Diploma -
Edison Jobcorps Academy
Edison, NJ03-2023
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Oral and writing communication
- File organization
- Hospitality services
- Front office management
- Filing
- Work prioritization
- Administrative support
- Initiative-taking
- Sensitive information handling
- Complex Problem-solving
- Issue handling
- Skilled in [software]
- Guest relations
- Confidentiality handling
- Office administration
- Technical support
- Effective planning
- Office management
- Call forwarding
- Hospitality best practices
- Call routing
- Phone etiquette
- Record keeping
- Access control
- Microsoft office
- Relationship building
- Payment processing
- Computer proficiency
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
Certification
Microsoft office
Leadership
Timeline
Front Desk Receptionist/Administrator
Howard Johnson Hotel
05.2023 - Current
Warehouse Worker
FedEx
11.2022 - 01.2023
Office Administrator
Edison Job Corps Academy
03.2022 - 04.2023
High School Diploma -
Edison Jobcorps Academy