Alyvia Dufaj
Wilmington,DE
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Adaptable and deadline-oriented, consistently executing and completing multiple projects in high-stress environments. Strong commitment to comprehensive and individualized patient care and education, effectively liaising with medical professionals, patients, and families for continuous top-quality care and education. Safety-oriented and well-organized with a solid background in coordinating with insurance providers, prescribers, and individuals to address issues. Successful geriatric healthcare experience as a detail-oriented certified nursing assistant. Personable and compassionate with superior communication and rapport-building skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Administrator
LCM Inc
09.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
Certfied Pharmacy Technician
Rite Aid Pharmacy
02.2020 - 03.2022
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Coordinated verification and filling of more than 200 daily prescriptions in high-volume retail pharmacy environment.
Certified Nursing Assistant
Brackenville Center
10.2019 - 03.2020
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Education
Associate of Science - Nursing
Delaware Technical Community College
Wilmington, DEHigh School Diploma -
Conrad Schools of Science
Wilmington06.2020
Skills
- Office Administration
- Data Entry
- Proficient in Microsoft Office software
- Project Management
- Business Development
- Scheduling appointments
- Medical Terminology
- Insurance Verification
- Billing support
- Patient Relations
- Information Management
- Call handling
Certification
Certified Nursing Assistant,
Certified Pharmacy Technician,
Nursing Student
Timeline
Front Desk Receptionist/Administrator
LCM Inc
09.2023 - Current
Certfied Pharmacy Technician
Rite Aid Pharmacy
02.2020 - 03.2022
Certified Nursing Assistant
Brackenville Center
10.2019 - 03.2020
Certified Nursing Assistant,
Certified Pharmacy Technician,
Nursing Student
Associate of Science - Nursing
Delaware Technical Community College
High School Diploma -
Conrad Schools of Science
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