Natalie Martinez
DENVER,CO
Summary
Detail-oriented Administrative Professional with expertise in office support, customer service, and operational coordination. Skilled in managing calendars, preparing documents, and maintaining records, while streamlining processes and coordinating priorities. Committed to accuracy and confidentiality, with strong communication and problem-solving abilities. Experienced in Microsoft Office Suite and office technology, contributing to efficient team environments.
Overview
22
22
years of professional experience
Work History
Front Desk Receptionist & Administrator
Epic Dental Care
Lakewood, CO
09.2025 - Current
- Answered multi-line phone system and responded to patient inquiries professionally
- Checked patients in and out while providing exceptional customer service
- Collected and posted patient payments, ensuring accurate processing of copays, deductibles, and outstanding balances
- Confirmed daily appointments and contacted patients regarding schedule changes
- Coordinated communication among patients, dentists, hygienists, and clinical staff to enhance service delivery
- Educated patients on treatment plans, financial policies, and office procedures
- Entered and maintained accurate patient information in the practice management system
- Greeted patients and visitors in a welcoming, professional manner
- Maintained patient confidentiality in compliance with HIPAA regulations
- Managed appointment scheduling and provider calendars, optimizing patient flow and reducing wait times
- Monitored and responded to emails, voicemails, and patient messages promptly
- Ordered and maintained front office supplies and inventory
- Performed insurance eligibility and benefits verification
- Prepared and submitted dental insurance claims and supporting documentation
- Processed referrals to specialists and coordinated follow-up appointments
- Reconciled daily financial transactions and balanced the end-of-day cash drawer
- Scheduled new and existing patient appointments
- Scanned, filed, and maintained electronic patient records and documentation
- Supported treatment coordinators and clinical staff with administrative tasks
- Updated patient demographics, insurance information, and medical histories
- Verified insurance coverage and obtained pre-authorizations.
Provider Specialist
Overture
Lakewood, CO
02.2018 - 09.2025
- Assisted the Intake Team with provider support and staffing initiatives
- Conducted background, CAPS, and motor vehicle checks to ensure compliance
- Coordinated onboarding and off-boarding processes for independent contractors across four states to ensure smooth transitions
- Created and maintained online training schedules
- Created and revised reference forms, workflows, questions, and completion documentation
- Delivered exceptional customer service to providers and internal departments
- Facilitated employment verifications
- Implemented process improvements that enhanced operational workflows and provider engagement
- Initiated staffing and hiring workflow development for other departments
- Managed compliance with company policies and regulatory requirements to mitigate risks and uphold standards
- Oversaw independent contractor administration across four states
- Partnered with IT to develop Microsoft Power Automate workflows and improve operational efficiency
- Posted recruitment advertisements on Indeed to support hiring efforts
- Streamlined administrative processes and procedures to increase organizational efficiency
- Supported leadership and development teams on operational initiatives
- Served as an administrative liaison between departments
- Tracked and monitored active and inactive provider records
- Updated and improved website functionality and content
Office Manager
Heavens Remodeling LLC
Lakewood, CO
05.2014 - 02.2018
- Coordinated scheduling for team members and client meetings effectively
- Coordinated meetings and conferences
- Coordination of staff and employee trainings
- Generated contracts
- Maintained inventory
- Managed daily office operation
- Maintained organized filing systems
- Managed inbound and outbound calls
- Planned, prioritized, and organized projects
- Processed invoices and managed vendor relationships for timely payments
- Prepared project bids
- Provided quality customer service.
- Responsible for financial record keeping.
Administrative Assistant III
Express Employment Professionals
Lakewood, CO
08.2011 - 04.2014
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Answered questions from customers regarding products and services offered by the company.
- Assisted in onboarding new employees and training administrative staff.
- Compiled data from various sources into organized reports for management review.
- Composed letters, memos, reports, emails, presentations, and other written correspondence as required by management.
- Conducted research on various topics as requested by management.
- Coordinated mailings, including sorting mail and preparing packages for shipment via courier and postal services.
- Coordinated office supplies inventory and procurement to ensure availability.
- Developed and maintained filing systems for confidential documents and records.
- Directed customer inquiries to appropriate department personnel.
- Drove customer feedback to management for corrective action and service improvements.
- Ensured efficient operation of office equipment, including printers, copiers, and fax machines.
- Entered data into spreadsheets using Microsoft Excel and similar programs.
- Facilitated communication between departments and external partners.
- Facilitated communication between different departments within the organization.
- Greeted visitors and provided general information about the company.
- Greeted visitors in a professional manner, responded to inquiries, and directed them to appropriate personnel.
- Handled confidential documents according to established protocols, ensuring organization and security.
- Handled incoming calls, emails, and correspondence promptly and professionally.
- Handled incoming calls and directed callers to the appropriate department or employee.
- Implemented process improvements to streamline administrative workflows.
- Maintained office supplies inventory by monitoring stock levels and replenishing supplies as needed.
- Managed database systems containing customer contact information.
- Managed scheduling and calendar coordination for multiple executives.
- Organized and maintained digital and physical filing systems.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality.
- Organized files, developed spreadsheets, faxed reports, scanned documents, and maintained a clean and organized front desk and reception area.
- Oversaw staff correspondence, record tracking, and data communications, improving automation of office operations.
- Prepared reports and presentations for team meetings and client interactions.
- Processed invoices for payment using accounting software applications.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Provided product shipment logistics support and quality control by coordinating with vendors, resulting in increased revenue.
- Scheduled appointments between clients, customers, and internal staff.
- Updated contact lists to reflect changes in employee status and contact information.
- Updated office documentation systems to maximize efficiency and increase productivity.
Professional Office Assistant
Heavens Remodeling LLC
Lakewood, CO
06.2004 - 07.2011
- Coordinated meeting and travel arrangements for management and staff
- Conducted training and onboarding for new employees
- Generated project bids
- Maintained office supplies and inventory to support daily operations
- Managed inbound phone calls and mail correspondence
- Performed document verification and maintained accurate records
- Processed payroll and supported payroll administration
- Provided exceptional customer service to clients and internal staff
- Researched information online to support administrative and business operations
- Scanned, filed, faxed, and organized documents while maintaining efficient filing systems
Education
Warren Technical High School
Lakewood, COSkills
- Accounts payable and payment processing
- Calendar management
- Detail-oriented organization
- Billing and invoicing
- Cash handling and payment collection
- Client relations
- Interpersonal communication
- Confidential records management
- Customer service excellence
- Database management
- Dental insurance verification
- Electronic records management
- Email management
- Document management
- HIPAA compliance
- Claims processing
- Office supply management
- Microsoft Office Suite
- Multiline phone systems
- Fast-paced multitasking
- Office administration
- Appointment scheduling
- Patient check-in and check-out
- Patient registration
- Payroll support
- Conflict resolution
- Telephone etiquette
- Records maintenance
- Report preparation
- Travel coordination
- Team collaboration
- Time management
- Plan coordination
- Written communication
Timeline
Front Desk Receptionist & Administrator
Epic Dental Care
09.2025 - Current
Provider Specialist
Overture
02.2018 - 09.2025
Office Manager
Heavens Remodeling LLC
05.2014 - 02.2018
Administrative Assistant III
Express Employment Professionals
08.2011 - 04.2014
Professional Office Assistant
Heavens Remodeling LLC
06.2004 - 07.2011
Warren Technical High School