Z Miranda Smith

• Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
• Achieved top performer status within the company due to consistent high sales numbers.
• Increased sales revenue by consistently meeting and exceeding sales targets.
• Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Selected correct products based on customer needs, product specifications and applicable regulations.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Enhanced customer satisfaction by promptly addressing concerns and
providing accurate information.
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Streamlined call center processes for improved efficiency and reduced
wait times.
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Resolved customer complaints with empathy, resulting in increased
loyalty and repeat business.
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Assisted customers in navigating company website and placing online orders and enhancing customer satisfaction

• Assisted call-in customers with questions and orders.
• Developed strong relationships with clients through excellent customer service and regular followups.
• Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
• Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
• Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.