Zneita Davis
Chicago,IL
Summary
- Proven ability to analyze user behavior data to identify trends that support data-driven decision-making.
- Skilled in using presentation software (e.g., PowerPoint, Power BI) to create engaging and professional presentations for stakeholders.
- Successfully managed multi-million dollar contracts, fostering long-term partnerships across diverse market segments.
- Experienced in project management, leading a team of 10 cross-functional members to meet business objectives and achieve ambitious targets.
- Implemented a SaaS-based application that reduced contract fulfillment duration by 7 days.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Development Consultant - Contractor
Caterpillar
Peoria, USA
07.2022 - Current
- Built a strategic partnership with dealers, utilizing data visualization and Excel to draw meaningful insights that enhanced organizational processes for multiple dealers, resulting in a 20% increase in dealer satisfaction scores.
- Engage in agile development practices, such as daily stand-ups, sprint planning, and sprint reviews, while assisting with backlog activities for digital product launches.
- Strong command over utilizing business development tools, such as CRM systems (e.g., Salesforce), as part of daily functions.
- Create impactful Microsft PowerPoint presentations to effectively communicate Quarterly Business Reviews (QBR) across 20+ dealerships, providing in-depth discussions on sales metrics, case resolution management, KPI achievement, and market trend analysis to help drive customer insights and increase sales.
- Identify and prioritize gaps; manage project risks and timelines; resolve issues showcasing problem-solving skills to inform stakeholders and senior leadership of project concerns for awareness.
Sr. Reporting Analyst – Contractor
Blue Cross Blue Shield of Illinois
Chicago, USA
11.2021 - 07.2022
- Interpreted contractual language to identify, implement, and tailor contract rates within pricing and reconciliation platforms.
- Conducted detailed data analysis and price increases for renewal contracts to ensure they align with company pricing policies and contractual terms.
- Identified errors and inconsistencies associated with business needs by auditing existing contracts, ensuring harmony with overarching business objectives.
- Utilized pivot tables to automate AR aging report updates.
Contract Administrator – Contractor
Mark Anthony Brands Inc.
Chicago, USA
04.2021 - 07.2021
- Analyzed and revised agreements with contractors and vendors across the contract lifecycle, ensuring adherence to stipulated requisites.
- Led the transition from a paperless practice to a successful implementation of SaaS-based technology, resulting in a reduction of 7 days in contract fulfillment duration.
- Effectively managed the trademark process, including renewals and documentation for both established and new product offerings.
- Analyzed contractual documents to ensure compliance with requirements, collaborating effectively with procurement and legal teams.
Oracle Revenue Management & Billing (ORMB) Account Specialist – Contractor
Blue Cross Blue Shield of Illinois
Chicago, USA
12.2019 - 03.2021
- Accurately updated and maintained Salesforce records, including pricing, account updates, and contract data, ensuring all information was current and accurate.
- Managed and configured pricing execution setup, customer pricing profiles, pricing segments, pricing strategies, and pricing rules for corporate account reporting functionalities while utilizing the Salesforce framework for validation.
- Collaborated with underwriters and account executives to clarify plan details and provisional language while accurately recording and inputting data into the Oracle application.
- Conducted thorough peer reviews to ensure accuracy in new account setups and maintenance, following established processes and procedures, and provided documentation.
Contract Analyst
Northern Trust Corporation
Chicago, USA
04.2018 - 11.2019
- Facilitated effective communication between the client services department and senior management by analyzing and interpreting data pertinent to company procedures, policies, and workflows.
- Executed User Acceptance Test (UAT) procedures, ensuring seamless data conversion, cleansing, and integration solutions.
- Developed a project plan with the management team to monitor account transfers across applications, enhancing efficiency and demonstrating critical thinking.
- Served as liaison between staff, client services department, and senior management by analyzing and interpreting data for company procedures, policies, and workflows.
Sr. Account Receivable Analyst
Maestro Consulting
08.2016 - 09.2018
- Reviewed, compared, and coordinated EOBs, payments, denials, and underpayments according to the payer.
- Performed error analysis for disputed/denied claims and provided recommendations for process improvements.
- Facilitated handling of all-payer audits, such as CERT, RAC, OIG,MAC, and Medicaid, and maintained and distributed audit activity reports accordingly.
- Mentored less experienced team members and provided guidance, coaching, and training.
Education
Master of Business Administration -
Texas A&M University
Corpus Christi, TX01.2022
Bachelor of Science - Health System Management
Loyola University Chicago
Chicago, IL01.2014
Skills
- Strategic Communication
- Project/Program Management
- Stakeholder Engagement
- Verbal and written communication
- Process Improvement
- Multidisciplinary collaboration
- Market Data Analysis
- Team leadership
Projects
Dealer Onboarding and Digital Applications | 2023 | SharePoint, Salesforce, Excel, PowerPoint, Azure DevOps, MS Teams
- Assisted in onboarding Caterpillar dealers to our robust digital Help Center on their dealer website. This included providing quarterly business reviews, sharing best practices, and identifying key performance indicators (KPIs) to highlight areas of improvement and highlight areas for growth and revenue opportunities.
- Project lead consultant for implementing our digital Help Center for online Cat Service Information System (SIS 2.0), an electronic service tool that covers all information for Cat products since the 1970s.
Oracle Financial Services Revenue Management and Billing (ORMB) Conversion | 2020 | SharePoint, ORMB, Salesforce, MS Teams
- Analyzed and migrated clients between the existing system and the new ORMB database after their initial migration. Arrange reports for senior leadership analyzing project statuses, timelines, and more. Track project performance and analyze performance to complete short– and long-term goals.
Oracle Financial Services Revenue Management and Billing (ORMB) Integration | 2019 | Excel, ORMB, SharePoint
- Advised key stakeholders on the project scopes and objectives. Participated in business process change activities, including end-user communication. Operated as a liaison between client servicing and teams in Bangalore, India, internal and external auditors, and other operational areas by providing analytical proficiencies.
Certification
- Certified Scrum Master, Scrum Alliance
- Lean Six Sigma Yellow Belt Professional, SSGI
- Applied Scrum for Agile Project Management, edX
Timeline
Business Development Consultant - Contractor
Caterpillar
07.2022 - Current
Sr. Reporting Analyst – Contractor
Blue Cross Blue Shield of Illinois
11.2021 - 07.2022
Contract Administrator – Contractor
Mark Anthony Brands Inc.
04.2021 - 07.2021
Oracle Revenue Management & Billing (ORMB) Account Specialist – Contractor
Blue Cross Blue Shield of Illinois
12.2019 - 03.2021
Contract Analyst
Northern Trust Corporation
04.2018 - 11.2019
Sr. Account Receivable Analyst
Maestro Consulting
08.2016 - 09.2018
Master of Business Administration -
Texas A&M University
Bachelor of Science - Health System Management
Loyola University Chicago
Similar Profiles
Lancee CrankLancee Crank
Assembly Line Production Worker at CaterpillarAssembly Line Production Worker at Caterpillar
Anton EdwardsAnton Edwards
Machine Operator at CaterpillarMachine Operator at Caterpillar
Hayden ChippHayden Chipp
Toolmaker at CaterpillarToolmaker at Caterpillar