Zoë Bower
Youngstown,OH
Summary
Dynamic professional with a proven track record in client relations and operations management. Excelled in building client trust through exceptional customer service and expertise in health insurance, surpassing sales quotas. Skilled in client needs analysis, ensuring both customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Insurance Agent
Tranzact
02.2021 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Negotiated contracts and terms of sale with potential customers.
Co-Manager
Journeys Shoe Store
11.2020 - 11.2021
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
Sales Associate
Dillards Department Store
10.2019 - 02.2020
- Organized racks and shelves, engage customers, and promote specific merchandise.
Student Worker
Hiram College
09.2015 - 05.2019
- Worked in team environment to maintain high levels of productivity, completed research, compiled data, and assisted in timely reporting.
Education
Bachelor of Arts - Business Management
Hiram College
Hiram, OH05.2024
Skills
- Licensed Insurance Agent
- Quotes and sales
- Operations Management
- Client needs analysis and Client Relations
- Health insurance
- Customer Service
Timeline
Insurance Agent
Tranzact
02.2021 - Current
Co-Manager
Journeys Shoe Store
11.2020 - 11.2021
Sales Associate
Dillards Department Store
10.2019 - 02.2020
Student Worker
Hiram College
09.2015 - 05.2019
Bachelor of Arts - Business Management
Hiram College
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