Zoë Conant
Credentialing Manager
San Diego,CA
Summary
Proactive Manager with 9+ years of experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager, Credentialing
Aya Healthcare
02.2022 - Current
- Facilitate problem solving on high-risk, critical escalations extending beyond the bounds of established policy and procedures
- Partner with leaders across all Aya divisions and departments to improve the collegial work environment, build trust and accelerate communication or service delivery
- Present department or team strategy, progress to goals and updates on department initiatives during team meetings, quarterly business reviews or other large meetings which include business leaders across Aya, to promote results, build relationships and inspire continued performance
- Develop and execute strategy communication and project plans related to yearly team initiatives (e.g
- Technology implementations, reorganizations, etc.)
- Develop a bench of incoming Team Leads and other department leaders
- Discuss career interests and leadership development needs to support personal, professional and business growth
- Evaluate potential leadership candidates utilizing behavioral-based interviews and competency assessments to build effective teams
- Promote a team atmosphere between the department and internal groups we have direct interaction with, through internal customer service standards and rapport building
- Adhere to the Department Core Values and be a shining example of all Core Competencies
- Demonstrate an ability to help resolve personnel issues and keep the workplace running at peak efficiency
- Manage conflict and understand when it’s appropriate to seek HR support.
Associate Manager, Credentialing
Aya Healthcare
06.2021 - 02.2022
Senior Credentialing Specialist, Senior Team Lead
Aya Healthcare
10.2020 - 06.2021
Senior Credentialing Specialist, Team Lead II
Aya Healthcare
01.2019 - 10.2020
Senior Credentialing Specialist
Aya Healthcare
01.2018 - 01.2019
Credentialing Specialist
Aya Healthcare
07.2016 - 01.2018
Brand Ambassador - Energy Specialist
Solar City
01.2016 - 03.2016
- Implemented skills in Customer Service Excellence to drive the creation of in-store leads to meet personal and team sales goals and objectives
- Engaged customers regarding SolarCity’s clean energy solutions, including installation and inspection processes, etc
- Conducted in-store seminars and events for 20 or more people.
Human Resources/Onboarding Administrative Assistant
Black Diamond Networks
06.2015 - 11.2015
- Was responsible for organizing and sending out contracts received from sales team to consultants (working as W2 Employees, Business Partners and Incorporated Subcontractors) to secure contract positions for prestigious clientele while ensuring deadlines and milestones were met
- Managed background screenings and drug tests requested by clients, entered background/drug results into E-Recruit database and notified appropriate people
- Verified I-9 forms through E-Verify to ensure legal working status and received/reviewed all Certificate of Insurance's by calling insurance agents.
Marketing Associate
TripAdvisor LLC (FlipKey Division)
02.2015 - 06.2015
- Managed and populated datasets of roughly 2,400 properties with their corresponding internet booking engine (IBE)Support FlipKey traffic acquisition analysts in scaling key re-marketing campaigns through generative sourcing tasks that ensures the launch of new client programs
- Sourcing tasks and audience creation that allow for comparing marketing campaigns ensuring that goals are met
- Selected, curated, and uploaded creative assets supporting dynamic marketing campaigns (TripAdvisor, TripAdvisor.co.uk, FlipKey, HolidayLettings.co.uk, and VacationHomeRentals.com) Moderate company Facebook page
- Focused engagement of clients for marketing purposes using excellent interpersonal skills.
Marketing Assistant
iCorps Technologies
09.2013 - 01.2014
- Reached out to prospective clients regarding the attendance of company events to ensure qualified lead generation
- Researched and contacted members of HubSpot marketplace to get quotes for upcoming website redesign
- Managed the transition of all clients to Microsoft Dynamics CRM 2013 from older systems
- Provided general administration support (filings, emails, mails, etc.) while reporting the Marketing Department on potential qualified leads while managing letters and emails to perspective clients.
Education
Bachelor of Arts - Communication
University of Massachusetts Boston
Dorchester, MASkills
Policy Implementation
Operations Management
Performance Management
Staff Development
Strategic Planning
Team Leadership
Performance Evaluations
Certification
Ken Blanchard Company Manager Training Seminar, 2019
Timeline
Manager, Credentialing
Aya Healthcare
02.2022 - Current
Associate Manager, Credentialing
Aya Healthcare
06.2021 - 02.2022
Senior Credentialing Specialist, Senior Team Lead
Aya Healthcare
10.2020 - 06.2021
Senior Credentialing Specialist, Team Lead II
Aya Healthcare
01.2019 - 10.2020
Senior Credentialing Specialist
Aya Healthcare
01.2018 - 01.2019
Credentialing Specialist
Aya Healthcare
07.2016 - 01.2018
Brand Ambassador - Energy Specialist
Solar City
01.2016 - 03.2016
Human Resources/Onboarding Administrative Assistant
Black Diamond Networks
06.2015 - 11.2015
Marketing Associate
TripAdvisor LLC (FlipKey Division)
02.2015 - 06.2015
Marketing Assistant
iCorps Technologies
09.2013 - 01.2014
Bachelor of Arts - Communication
University of Massachusetts Boston