ZOË ELLIS
Oxford,MS
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Supervisor
High Cotton Wine & Spirits
09.2022 - Current
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Kennel Technician
Luckney Animal Hospital
05.2021 - 12.2022
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
- Contributed to a high standard of animal care by promptly addressing maintenance issues and reporting facility concerns to appropriate management personnel.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Kept animals clean and free of contaminants to promote optimal health.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Sales Associate
Super Shakes
01.2019 - 01.2021
- Increased customer satisfaction by providing personalized food recommendations and attentive service.
- Boosted store revenue by upselling high-margin products and offering promotional items to customers.
- Maintained a clean and organized sales floor, ensuring a visually appealing shopping experience for customers.
- Developed strong product knowledge to effectively answer customer questions and assist with purchasing decisions.
- Collaborated with team members to consistently meet or exceed sales targets and performance metrics.
- Established rapport with repeat customers, fostering loyalty through excellent service and engagement efforts.
- Resolved customer complaints diplomatically, finding solutions that maintained positive relationships while meeting company guidelines for returns or exchanges policy adherence.
- Managed time effectively during high-traffic periods, ensuring prompt assistance for all customers regardless of demand levels.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Youth Soccer Coach
Soccer Shots
01.2019 - 08.2020
- Enhanced player performance by implementing tailored training programs focused on individual skills and techniques.
- Boosted team morale and unity through regular team-building activities and collaborative goal-setting sessions.
- Developed strong communication channels with parents, providing regular updates on player progress and addressing concerns promptly.
- Promoted good sportsmanship and fostered a positive team environment by modeling respectful behavior both on and off the field.
- Improved player fitness levels by incorporating conditioning exercises into daily practice routines.
- Provided mentorship to players, fostering personal growth alongside athletic development through guidance on topics such as leadership, teamwork, and discipline.
- Evaluated player performance regularly using objective data collection tools to inform future coaching decisions effectively.
- Collaborated with fellow coaches to share best practices, resources, or ideas for mutual improvement across all teams within the program.
- Adapted coaching style based on individual learning styles of players by employing differentiated instruction methods when needed.
- Conducted end-of-season evaluations for all players to inform future coaching decisions and provide valuable insight into individual growth throughout the season.
- Improved player behavior through modeling and disciplinary interventions.
- Built positive, productive training environments fostering team unity and camaraderie.
- Maintained player safety through careful practice and game supervision.
- Evaluated players' performance and provided constructive feedback to improve abilities.
Back of House Team Member
Chick-Fil-A
07.2016 - 08.2018
- Improved kitchen efficiency by streamlining food preparation processes and reducing waste.
- Enhanced team collaboration by consistently communicating with other staff members about menu items, ingredient availability, and special requests.
- Ensured a safe working environment by adhering to strict sanitation guidelines and promptly addressing any hazards or potential issues.
- Contributed to a positive customer experience by preparing high-quality dishes in a timely manner, following established recipes and presentation standards.
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Kept track of dietary restrictions for guests with allergies or specific needs to avoid cross-contamination of ingredients during meal preparation.
- Managed time effectively to complete both individual tasks and collaborative projects within tight deadlines without compromising attention to detail or quality of output.
- Developed strong problem-solving skills through adapting quickly to unforeseen challenges or changes within the busy kitchen environment.
- Supported the execution of special events by assisting with menu planning, table setup, and other logistical preparations as needed.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
- Maintained and sanitized service stations, prep areas, and countertops.
- Checked food preparation and presentation to verify quality and consistency.
- Maintained composure and work quality while under stress.
Education
Bachelor of Arts - Biology
- Attended 2020-2022
- Honoree of Phi Theta Kappa
- Dean's List 2020-2022
- 3.52 GPA
- Extracurricular Activities: University of North Alabama Women's Soccer
- Transferred to University of Mississippi to complete my degree in August of 2022
Bachelor of Arts - Biology
12.2023
Honors: Phi Theta Kappa
- Dean's List 2022-2023
- 3.41 GPA
Associate of Arts Degree in Biological Sciences -
05.2020
- Honoree of Phi Theta Kappa
- Dean's List 2018-2020
- 4.0 GPA
- Extracurricular Activities: Holmes Community College Soccer Player
High School Diploma -
05.2018
- 4.0 GPA
- Extracurricular Activities: Women's Soccer
Skills
- Operations Management
- Schedule Development
- Business Development
- Staff Management
- Employee Motivation
- Physical Fitness
- Policy Enforcement
- Safety Monitoring
- Interpersonal skills
- Motivational Leadership Style
- Performance Improvements
Activities
- Played soccer at Brandon High School (2014-2018)
- Played soccer at Holmes Community College (2018-2020)
- Played soccer at University of North Alabama (2020-2022)
Timeline
Supervisor - High Cotton Wine & Spirits
09.2022 - Current
Kennel Technician - Luckney Animal Hospital
05.2021 - 12.2022
Sales Associate - Super Shakes
01.2019 - 01.2021
Youth Soccer Coach - Soccer Shots
01.2019 - 08.2020
Back of House Team Member - Chick-Fil-A
07.2016 - 08.2018
University of North Alabama - Bachelor of Arts, Biology
University of Mississippi - Bachelor of Arts, Biology
Holmes Community College - Associate of Arts Degree in Biological Sciences,
Brandon High School - High School Diploma,
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