Zoë Hohenshelt
Salt Lake City,UT
Summary
Dedicated medical assistant providing exceptional patient care in fast-paced academic clinics. Proficient in clinical procedures and committed to improving patient outcomes through active participation in quality initiatives and team collaboration. Skilled in adapting to diverse patient needs and fostering inclusive environments for optimal care delivery.
Overview
6
6
years of professional experience
Work History
Medical Assistant
University of Utah
03.2023 - Current
- Delivering compassionate, patient-centered care in a high-volume academic clinic serving a diverse population.
- Collected comprehensive patient histories, provide behavioral and developmental screenings, and vital signs to support accurate diagnoses and effective patient care.
- Perform clinical procedures, including venipuncture, diagnostic swabs, newborn screenings, and in-house laboratory testing with precision and care.
- Collaborated with interdisciplinary teams on quality improvement initiatives and administrative tasks, enhancing clinic operations and patient outcomes.
- Strengthened adaptability in fast-paced settings, improved critical thinking in clinical decision-making, and fostered respectful engagement with diverse individuals.
Phlebotomist/DCT Lead
Grifols Biomat
11.2020 - 03.2023
- Provided donor- and patient-focused care in a high-volume blood collection setting, performing thousands of successful venipunctures and accurately recording vital signs.
- Led team operations, ensuring smooth workflow across multiple stations to enhance overall service delivery.
- Fostered a safe and positive environment for team members and donors through respect, collaboration, and clear communication.
- Adapted to interpersonal challenges and resolved technical issues across multiple computer systems, maintaining operational efficiency.
Receptionist
Omega Interventional Pain Clinic
04.2020 - 09.2020
- Acted as the first point of contact for patients, addressing individual needs with empathy and professionalism.
- Adapted to new administrative and records system with minimal training, enhancing overall operational efficiency.
- Collaborated with billing department and administrative staff to resolve concerns and streamline service processes.
- Fostered respectful and inclusive environment in patient interactions and team dynamics, improving overall patient experience.
Education
Bachelor of Science - Health And Kinesiology
University of Utah
05-2026
Honors Associate of Science - General Studies
Salt Lake Community College
05-2022
Honors Associate of Science - Criminal Justice
Salt Lake Community College
05-2022
Honors Diploma -
Alta High School
05-2020
Emergency Medical Technician - Criminal Justice
Canyons Technical Institute
Skills
- National/state certified MA
- National/state certified EMT-B
- Venipuncture expertise
- Medical documentation proficiency
- Pediatric care
- Team collaboration
- Clinical leadership
- Patient rapport building
- Cultural sensitivity
- Communication skills
- Organizational skills
- Time management skills
- Adaptability and resilience
- Problem-solving abilities
- Conflict resolution
- Honesty and ethics in practice
- Medical equipment operation expertise
- National/state certified CNA (past)
- Family communication
- Critical thinking skills
Volunteer Experience
Comfort Zone Camp - Camp Big Buddy - Salt Lake City, UT, 08/2025, 09/2025, (awaiting dates 2026)
Selected to volunteer as a one-on-one mentor to children ages 7-18 at three weekend-long grief support camps. Completed training focused on child development, grief processing, and trauma-informed care. Will provide emotional support through structured activities, including art therapy, group discussions, and outdoor recreation. The role emphasizes maintaining a consistent presence, active listening, and building trust with children who are coping with loss.
Primary Children's Hospital - Volunteer - Salt Lake City, UT, 3/9/26 - current
Occupational Therapy Casting Camp Volunteer 07/2026
Timeline
Medical Assistant
University of Utah
03.2023 - Current
Phlebotomist/DCT Lead
Grifols Biomat
11.2020 - 03.2023
Receptionist
Omega Interventional Pain Clinic
04.2020 - 09.2020
Bachelor of Science - Health And Kinesiology
University of Utah
Honors Associate of Science - General Studies
Salt Lake Community College
Honors Associate of Science - Criminal Justice
Salt Lake Community College
Honors Diploma -
Alta High School
Emergency Medical Technician - Criminal Justice
Canyons Technical Institute