Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
Generic

Zoë Ives

Cypress,USA

Summary

Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista/Cook

CRAFTEA
04.2024 - Current
  • Monitored inventory levels and restocked supplies as needed to ensure availability.
  • Trained new team members on beverage preparation and customer service standards.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Bakery Clerk

Katella Bakery
03.2023 - 12.2023
  • Maintained a tidy and organized work area to comply with cleanliness standards.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Managed efficient cash register operations.
  • Arrange bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Lab Technician

Aqua Labs
09.2022 - 02.2023
  • Maintain a safe, tidy, and organized laboratory environment for accurate test results.
  • Maintained documentation on tests performed in the lab.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Monitored testing procedures to meet criteria and maintain quality control.
  • Cooperated with other technicians to develop and test new protocols.
  • Recorded and analyzed data to produce reports of results.

Education

Associate of Arts - Psychology

Golden West Community College
Westminster, CA
05.2024

High School Diploma - undefined

Los Alamitos High School
Los Alamitos, CA
05.2022

Bachelor of Science - Criminal Justice, Criminology, Emergency Manage

California State University, Long Beach
Long Beach, CA
05-2026

Skills

  • Quality Assurance
  • Display Case Setup
  • Stock Rotation
  • POS System Operation
  • Work Prioritization
  • Food Handling Safety
  • Cash Management
  • Stocking and Shelving
  • Customer Service
  • Time management

LANGUAGES

Japanese
Limited Working
Spanish
Elementary

Certification

  • Is-907: Active Shooter: What You Can Do, FEMA - Issued 25th March 2025
  • Is-914: Surveillance Awareness: What You Can Do, FEMA - Issued 26th March 2025
  • IS-10.a: Animals in Disasters: Awareness and Preparedness, FEMA - Issued 26th March 2025

Timeline

Barista/Cook

CRAFTEA
04.2024 - Current

Bakery Clerk

Katella Bakery
03.2023 - 12.2023

Lab Technician

Aqua Labs
09.2022 - 02.2023

High School Diploma - undefined

Los Alamitos High School

Associate of Arts - Psychology

Golden West Community College

Bachelor of Science - Criminal Justice, Criminology, Emergency Manage

California State University, Long Beach

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