Zoe Adkisson
Boulder City,NV
Summary
Motivated shift leader with strong problem-solving and customer service skills. Successfully managed the team, customers, inventory and cash handling procedures while also training staff and maintaining high health standards.
Overview
1
1
year of professional experience
Work History
Shift Leader
Boulder City Shack LLC
09.2024 - Current
- Supervised team operations during shifts, ensuring adherence to safety protocols and basic standard
- Trained new employees on procedures and customer service best practices.
- Managed inventory levels, including restocking of products and supplies.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and experience.
- Cross trained for the entire shop, including kitchen and register management.
- Oversaw cash handling procedures
- Cleaned the workplace on a regular basis, making sure the shop is managed and organized properly (Helped my shop achieve an A rating from the health department 2 years in a row.)
- Often working entirely alone in the shop, which has made me very fast paced and observant in busy and/or stressful situations.
Education
High School Diploma -
Accelleration Academy
Las Vegas, NV07-2026
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule due to online schooling
- Conflict resolution with customers
- Upselling/ improving sales
- Good at handling an excessive amount of work/ multitasking
- Team coordination, keeping everyone on the same page
- Training
- Collaboration
- Time management
Timeline
Shift Leader
Boulder City Shack LLC
09.2024 - Current
High School Diploma -
Accelleration Academy