Zoë Banks
Pittsburgh,PA
Summary
Experienced FOH Team Member with background in fast-paced, high-volume restaurants. Strength lies in customer service skills and ability to handle multiple tasks simultaneously. Demonstrated success in fostering strong team environment and improving overall dining experience for customers. Proven capability of taking initiative, problem-solving, and maintaining upbeat attitude under pressure.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Associate
Five Below
Reading, PA
11.2023 - 08.2024
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
FOH Team Member
Noodle
Reading, PA
04.2023 - 08.2024
- Greeted customers and answered questions related to products and services.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Stocked supplies such as silverware, condiments, napkins throughout the shift.
Education
High School Diploma -
Exeter Township Senior High School
Reading, PA06-2024
Bachelor of Science - Nursing
Carlow University
Pittsburgh, PA05-2028
Skills
- Salesmanship
- Order Taking
- Phone Etiquette
- Money Handling
- Social Perceptiveness
- Training and mentoring
Affiliations
- Musical Theater
- Color Guard
Accomplishments
- Published essay in a college journal
Certification
- CPR
- First Aid
- AED
Timeline
Sales Associate
Five Below
11.2023 - 08.2024
FOH Team Member
Noodle
04.2023 - 08.2024
High School Diploma -
Exeter Township Senior High School
Bachelor of Science - Nursing
Carlow University
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