Zoe Battaglia
Summary
Sales and customer service professional with 2.5+ years in the wellness industry. Recognized for exceeding sales goals, building strong client relationships, and delivering exceptional customer experiences. Skilled in team leadership, customer service management, and multi-location operations.
Overview
3
3
years of professional experience
Work History
Regional Customer Service Manager
Perspire Sauna Studio
Los Angeles, California
08.2026 - Current
- Managed customer service operations across Perspire Santa Monica, Marina Del Rey, and Culver City, ensuring consistent, high-quality support and service delivery across all three locations.
- Effectively resolved escalated customer concerns, addressing issues promptly while maintaining client satisfaction.
- Analyzed customer feedback to identify opportunities for improving services, processes, and overall operations.
- Maintained comprehensive knowledge of company services, pricing, memberships, promotions, and policies to effectively support customers and staff.
- Provided timely, personalized communication to customers and proactively addressed concerns to support a positive experience.
- Reviewed employee performance and provided ongoing coaching and feedback to improve service quality and team performance.
Membership Associate
Perspire Sauna Studio
Santa Monica, CA
08.2024 - 08.2026
- Consistently exceeded membership sales goals, earning multiple sales bonuses for outstanding performance.
- Recognized as a top-performing sales associate for membership and package sales.
- Consulted with prospective members to identify their wellness goals and recommend memberships and packages tailored to their needs.
- Processed membership and package sales, appointment bookings, and customer accounts using the Mindbody platform.
- Managed membership inquiries, account updates, and service requests while maintaining accurate customer records.
- Followed up with prospective and current members regarding membership options, purchases, and account needs.
- Educated members on infrared sauna services, membership options, packages, and studio offerings.
Independent Sales & Client Outreach Assistant
Independent Contract
Remote, N/A
03.2026 - Current
- Recruited through a professional referral to support sales and customer outreach for multiple Perspire Sauna Studio franchise locations.
- Contacted prospective clients through phone calls and text messages to answer questions, provide information, and schedule introductory sessions.
- Guided first-time guests through the booking process and assisted them in selecting memberships and service packages based on their wellness goals.
- Managed client information, appointment scheduling, and follow-up communications using the Mindbody platform.
- Collaborated with studio teams across multiple franchise locations to support customer outreach and membership growth.
Studio Assistant
Perspire Sauna Studio
Santa Monica, California
02.2024 - 08.2024
- Supported behind-the-scenes studio operations to deliver a clean, organized, and welcoming guest experience.
- Prepared, sanitized, and reset private infrared sauna suites between appointments according to company standards.
- Customized each sauna suite to guests' preferred temperature and entertainment settings before arrival.
- Maintained studio cleanliness, organization, and inventory throughout each shift.
- Collaborated with front desk staff to support efficient daily operations and a positive client experience.
Education
High School Diploma -
Pacifica Christian High School
Santa Monica, CA05-2026
Bachelor of Science - Business Administration, Emphasis in Management
Chapman University
Orange, CA09-2026
Skills
- Customer service management
- Team leadership
- Sales and membership growth
- Client relations
- Employee coaching
- Customer retention
- Conflict resolution
- Mindbody
Timeline
Regional Customer Service Manager
Perspire Sauna Studio
08.2026 - Current
Independent Sales & Client Outreach Assistant
Independent Contract
03.2026 - Current
Membership Associate
Perspire Sauna Studio
08.2024 - 08.2026
Studio Assistant
Perspire Sauna Studio
02.2024 - 08.2024
High School Diploma -
Pacifica Christian High School
Bachelor of Science - Business Administration, Emphasis in Management
Chapman University