Zoe Bender
Houston,TX
Summary
Dynamic hospitality professional with a strong work ethic and customer service expertise, honed at Whiskey River. Proven track record in process development and problem-solving, enhancing guest experiences and training staff to deliver exceptional service. Skilled in documentation and recordkeeping, contributing to operational efficiency and increased customer referrals.
Overview
5
5
years of professional experience
Work History
Bartender
Whiskey River
Houston, TX
11.2023 - Current
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Receptionist
Greenberg Grant & Richard’s
Houston, TX
01.2023 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Bartender
Ojos Locos Sports Cantina
Houston
03.2022 - 02.2023
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server Shift Leader
Bombshells Restaurant And Bar
Katy, TX
10.2020 - 03.2022
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly..
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
Bachelor of Arts - Criminal Justice
Houston Baptist University
Houston, TX05.2023
High School Diploma -
James E. Taylor High School
Katy, TX05.2019
Skills
- Process and procedure development
- Detail oriented
- Skilled problem solver
- Strong worth ethic
- Clear and effective communication
- Customer service expertise
- Memory retention
- Hospitality service expertise
- Sales expertise
- Computer skills
- Documentation and recordkeeping
Timeline
Bartender
Whiskey River
11.2023 - Current
Receptionist
Greenberg Grant & Richard’s
01.2023 - 08.2023
Bartender
Ojos Locos Sports Cantina
03.2022 - 02.2023
Server Shift Leader
Bombshells Restaurant And Bar
10.2020 - 03.2022
Bachelor of Arts - Criminal Justice
Houston Baptist University
High School Diploma -
James E. Taylor High School