Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Barista

Zoe Bertsch

Richland,WA

Summary

Dynamic and detail-oriented professional with experience at Kadlec as a Barista, excelling in crafting high-quality beverages and delivering exceptional customer service. A friendly team player skilled in time management and inventory control, I consistently improved service speed during peak hours while maintaining a clean and welcoming environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Barista

Kadlec
06.2022 - Current
  • Crafted high-quality espresso beverages with precision and attention to detail.
  • Operated various coffee-making equipment, ensuring adherence to safety and cleanliness standards.
  • Provided exceptional customer service, creating a welcoming atmosphere for patrons.
  • Maintained inventory levels, restocking supplies as needed to ensure efficient operations.
  • Collaborated with team members to streamline workflow during peak hours, improving service speed.
  • Assisted in training new baristas on drink preparation and customer engagement techniques.
  • Implemented daily cleaning schedules to uphold hygiene standards in the café environment.

Daycare Assistant

Recovery and Wellness Center of Eastern Washington
01.2024 - 06.2024
  • Assisted in implementing daily activities to promote children's physical, emotional, and social development.
  • Supported lead teachers in preparing educational materials and maintaining a safe learning environment.
  • Observed and documented child behavior to identify developmental milestones and areas needing attention.
  • Engaged children in creative play activities, fostering imagination and teamwork skills.
  • Maintained cleanliness and organization of classroom materials, promoting a positive learning space.
  • Adapted activities to meet diverse needs of children, ensuring inclusive participation for all.
  • Collaborated with team members to enhance program quality through feedback and shared best practices.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.

Preschool Teacher

Warren Hughes
08.2021 - 10.2021
  • Assisted customers with product selection and inquiries, ensuring positive shopping experiences.
  • Maintained knowledge of current promotions and sales to provide accurate information to customers.
  • Organized merchandise displays to enhance store aesthetics and improve product visibility.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
  • Collaborated with team members to achieve daily sales goals and enhance customer service initiatives.
  • Conducted inventory checks regularly to ensure stock availability and minimize discrepancies.
  • Handled customer complaints professionally, escalating issues as necessary to management for resolution.

Sales Associate

Marshalls
08.2019 - 05.2022
  • Assisted customers with product selection and inquiries, ensuring positive shopping experiences.
  • Maintained knowledge of current promotions and sales to provide accurate information to customers.
  • Organized merchandise displays to enhance store aesthetics and improve product visibility.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
  • Collaborated with team members to achieve daily sales goals and enhance customer service initiatives.
  • Conducted inventory checks regularly to ensure stock availability and minimize discrepancies.
  • Handled customer complaints professionally, escalating issues as necessary to management for resolution.

Education

Highschool Diploma -

Richland Highschool
Richland, WA

Associates - Early Childhood Care And Education

Columbia Basin College
Pasco, WA
08.2024

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player

Certification

I am CPR certified, and child CPR certified

Languages

Spanish
Elementary

Timeline

Daycare Assistant

Recovery and Wellness Center of Eastern Washington
01.2024 - 06.2024

Barista

Kadlec
06.2022 - Current

Preschool Teacher

Warren Hughes
08.2021 - 10.2021

Sales Associate

Marshalls
08.2019 - 05.2022

Highschool Diploma -

Richland Highschool

Associates - Early Childhood Care And Education

Columbia Basin College

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Zoe Bertsch