Zoe Botello
Pearland, TX 77584-2482,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Parts Coordinator
Caliber Collision
Houston, TX
11.2022 - Current
- Controlled daily parts program activities to improve sales and inventory management.
- Processed returns from customers according to company policy and procedure guidelines.
- Received, examined and reshelved returned parts.
- Managed vendor relationships including negotiating contracts and arranging payment terms.
- Receive and distribute parts to body technicians
- Keep Pending Credit Report below $500 weekly.
Customer Service Representative
Service King Collision
Pearland, TX
02.2022 - 07.2022
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
- Documented customer interactions in internal database to maintain customer service history details.
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff
Education
High School Diploma -
South Houston High School
South Houston, TX05-2018
Skills
- Invoice Processing
- Appointment Scheduling
- Complaint Resolution
- Administrative Support
- Microsoft Outlook
- Call Documentation Skills
- Phone Etiquette
Languages
Spanish
Full Professional
Timeline
Parts Coordinator
Caliber Collision
11.2022 - Current
Customer Service Representative
Service King Collision
02.2022 - 07.2022
High School Diploma -
South Houston High School
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