Zoe Branaman
Indianapolis,IN
Summary
Flexible hard worker ready to learn and contribute to team success. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Cincinnati Children's Hospital and Medical Center
Cincinnati, OH
12.2023 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions and registrations according to established procedures.
- Collected co-pays and other payments from patients at time of service.
- Scanned documents into electronic medical records system and ensured accuracy of all data entered into computer system.
- Verified insurance coverage for services provided by the facility.
- Responded to patient inquiries regarding billing or financial matters.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Answered phones promptly in a professional manner.
- Facilitated communication between patients, staff members, and third party payers.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Followed CCHMC's CARE promises and policies.
Barista
Nourish in Good Samaritan Hospital
02.2023 - 12.2023
- Use selling strategies to achieve daily sales plans averaging between $1,500- $2,500
- Adhere to the GUEST experience model to ensure maximum customer satisfaction
- Provide excellent customer service to 300+ guests daily by answering questions about products, recommending new choices, and completing transactions with 100% accuracy
- Ensure compliance with the health department and health and safety standards.
Women's/ Men's Shoes Team Member
Nordstrom
10.2021 - 12.2022
- Supplied customers' with genuine service
- Aided customers' needs
- Handled money and sales responsibly
- Organized and kept key areas of the store clean
- Established customer relationships with returning clientele.
Reading Room Assistant
UC Health Hospital
07.2021 - 10.2021
- Efficiently handled all incoming calls and delivered satisfactory assistance to callers
- Provided exceptional customer service
- Demonstrated strict adherence to patients' confidentiality requirements and compliance with HIPPA regulations.
Style Team Member
Target Corporation
10.2019 - 08.2020
- Organizes key areas of the store
- Meets guests' needs
- Able to troubleshoot and solve guests' requests
- Handles money and other supplies
- Aids in sales and takes inventory.
Registration and Patient Transport Intern
IU Health Methodist Hospital
Indianapolis, IN
08.2018 - 05.2019
- Greeted and assisted patients to their appointments.
- Maintained cleanliness of transport vehicles and equipment.
- Provided timely transportation services for outpatients to various medical facilities.
- Responded promptly and appropriately to requests for assistance from hospital staff.
- Followed all safety guidelines while transporting patients in a wheelchair.
- Adhered strictly to HIPAA regulations concerning confidentiality of patient information.
Education
Bachelor of Science - Social Work
University of Cincinnati
05.2026
High School Diploma -
Herron High School
05.2020
Skills
- Registration management
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Insurance company knowledgeable
- Registration and Admissions
- HIPAA Compliance
- Insurance Verification
- Phone and Email Etiquette
Extracurricular Activities
IHSAA Cross Country, 08/2018, 2019, North Central High School, Indianapolis, IN IHSAA Swimming, 09/2019, 2020, Herron High School, Indianapolis, IN Hospital Volunteer, 08/2019, 05/2020, IU Health Methodist Hospital, Indianapolis, IN Peer CELL Mentoring, 2018, 2020, Herron High School, Indianapolis, IN, Helps peers navigate through challenging situations, Helps peers find help when needed National Honors Society, 2019, 2020, Herron High School, Indianapolis, IN
Timeline
Patient Access Representative
Cincinnati Children's Hospital and Medical Center
12.2023 - Current
Barista
Nourish in Good Samaritan Hospital
02.2023 - 12.2023
Women's/ Men's Shoes Team Member
Nordstrom
10.2021 - 12.2022
Reading Room Assistant
UC Health Hospital
07.2021 - 10.2021
Style Team Member
Target Corporation
10.2019 - 08.2020
Registration and Patient Transport Intern
IU Health Methodist Hospital
08.2018 - 05.2019
Bachelor of Science - Social Work
University of Cincinnati
High School Diploma -
Herron High School
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