Aurora Owens (She/Her)
Cincinnati,OH
Summary
Transgender professional skilled in handling administrative, operational, and outreach program functions. Proven ability to accomplish dynamic and challenging objectives. Enthusiastic to utilize over a decade of experience in a LGBTQIA+ mission-driven role.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Cincinnati Children's Hospital and Medical Center
12.2023 - Current
- Keep accurate calendars for six doctors in Adolescent and Transitional Medicine.
- Provide detail-oriented support when working remotely or on site.
- Collaborate with other departments and institutions to ensure seamless meetings and grant applications.
- Process expense reports, purchase orders, and travel arrangements.
- Communicate and engage with team members via telephone, email, Teams, and Zoom.
Director of Programming and Events
Transform Cincinnati
08.2016 - Current
- Mentor transgender youth, ages 6 to 17 years old, in monthly community support groups.
- Connect with field experts to present and discuss relevant topics at monthly meetings.
- Lead twice-a-month arts and craft nights for all ages and members of the LGBTQIA+ community.
- Provide and recommend resources based on individual needs.
- Engage and support co-workers in covering duties and representing the organization at external events.
- Collaborate with other organizations and leaders to broaden and strengthen our network of resources.
Intake Representative
EviCore Healthcare
04.2022 - 12.2023
- Assisted healthcare professionals with submitting prior authorizations.
- Exceeded monthly performance metrics in a fast paced, remote, call center setting.
- Worked independently with limited supervision.
- Kept accurate, timely, and informative notes for each call.
Eligibility Technician
Hamilton County Job & Family Services
09.2016 - 01.2022
- Completed renewal interviews for welfare benefit eligibility in a hybrid call center setting.
- Processed State Hearing Requests for Medicaid, SNAP, and TANF cases.
- Presented policy information, as well as agency's actions, to the Bureau of State Hearings and applicants.
- Audited cases for accuracy and state policy compliance.
- Maintained confidentiality of the consumers and adhered to HIPAA guidelines.
Sales Associate
Aveda
10.2012 - 04.2016
- Recommended products based off of the customer's needs
- Stayed up to date on current sales and product promotions
- Sold memberships to create long-lasting relationships
- Operated a point of sale, distributed change, and processed physical checks
Credit Analyst
Macy's
09.2013 - 02.2014
- Seasonal position in which customers called to request credit line increases
- Assisted those interested in decreasing their credit limit as well
- Forwarded calls to the collections department as needed
- Responsible for the protection of social security numbers and other private information
Seasonal Sales Associate
Plato's Closet
06.2012 - 10.2012
- Operated a point of sale and set up memberships for customers
- Organized changing rooms and sorted clothing around the store
- Assisted customers in finding various items
- Remained up to date on current promotions and general inventory
House Manager
Indiana State University
09.2008 - 05.2012
- Trained ushers in cleaning, customer service, and pamphlet distribution
- Responsible for emergency protocol
- Provided customer service by answering questions about the facility and production
- Communicated relevant issues to the stage manager
Retail Associate
Sunglass Hut
10.2024 - Current
- Welcome customers in a friendly manner, assist in locating merchandise, and suggest options aligned with the guest's needs.
- Responsible for opening and closing the store and maintaining an accurate register.
- Achieve and exceed personal sales goals on a consistent basis.
Eligibility Specialist
Macy's
09.2014 - 04.2016
- Data entry position updating and verifying work history
- Calculated retirement benefit amounts after determining eligibility
- Notified retirees of benefit distribution options
- Educated employees on retirement policy and procedure
- Complied with Macy's policies regarding social security numbers and contact information
Collections Agent
Macy's
02.2014 - 09.2014
- Processed payments on past due balances and scheduled automatic payments for customers
- Recommended payment plans to qualifying individuals
- Diffused conversations in order to prevent emotional escalation
- Safeguarded private information such as Social Security Numbers, account numbers, and credit cards
Education
Bachelor of Science - Theater
Indiana State University
Terre Haute, IN05-2012
Skills
- Phone Etiquette
- Resource Information
- Organization
- Time Management
- Interpersonal Skills
- Documentation and Paperwork
Websites
Timeline
Retail Associate
Sunglass Hut
10.2024 - Current
Administrative Assistant
Cincinnati Children's Hospital and Medical Center
12.2023 - Current
Intake Representative
EviCore Healthcare
04.2022 - 12.2023
Eligibility Technician
Hamilton County Job & Family Services
09.2016 - 01.2022
Director of Programming and Events
Transform Cincinnati
08.2016 - Current
Eligibility Specialist
Macy's
09.2014 - 04.2016
Collections Agent
Macy's
02.2014 - 09.2014
Credit Analyst
Macy's
09.2013 - 02.2014
Sales Associate
Aveda
10.2012 - 04.2016
Seasonal Sales Associate
Plato's Closet
06.2012 - 10.2012
House Manager
Indiana State University
09.2008 - 05.2012
Bachelor of Science - Theater
Indiana State University
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