JaQuita Hogan
Summary
Detail-oriented healthcare professional with expertise in administrative and clinical support within behavioral health and medical office settings. Proven skills in patient intake, scheduling, insurance verification, and medical record management. Committed to upholding confidentiality and delivering patient-centered care in high-volume environments.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Administrative Assistant
Anew Era
Dallas
01.2025 - Current
- Deliver high-quality customer service
- Scheduled appointments and managed calendars to improve patient access.
- Handle a high volume of inbound and outbound calls
- Supported patients with compassionate responses to inquiries, fostering a supportive environment in behavioral health
- Verify patient insurance eligibility and benefits
- Update and maintain patient records accurately in EMR/EHR systems
- Demonstrated meticulous attention to detail in all tasks performed.
- Proven organization and time-management skills; ability to multitask in a fast-paced environment
- Managed Release of Information (ROI) requests, ensuring compliance with privacy regulations and facilitating timely information access
Center Medical Specialist (Supervisor)
Proesis Bio
Dallas
04.2023 - 04.2025
- Demonstrate strong leadership, integrity, and empathy while supporting donor care and center operations
- Led supervision, training, and guidance for unit staff, enhancing team competencies and service quality
- Assess donor suitability for new and returning applicants
- Perform head-to-toe physical assessments, medical evaluations, and obtain vital signs
- Counseled donors on abnormal test results, facilitating informed decisions and promoting donor health awareness
- Provide comprehensive education on the plasmapheresis process
- Accurate data entry and documentation in compliance with cGMP standards
- Monitored and responded to adverse reactions during the plasmapheresis process, providing limited emergency care.
Emt (Prn)
Pillar Research clinic
Texas
10.2022 - 07.2024
- Maintained quality of care standards across inpatient facility
- Ensure the safety of the patients
- Collect vital signs
- Medication pass and maintaining accurate records
- Ensured compliance with company policies and procedures to uphold patient safety
- Measured and recorded vital signs of patients during regular health assessments.
- Supervise and Provide guidance to unit staff
- Supervised and guided unit staff to enhance patient care delivery
Center Medical Specialist
Grifols Biomat
04.2022 - 04.2023
- Demonstrate strong leadership, integrity, and empathy while supporting donor care and center operations
- Supervised and trained unit staff, fostering a collaborative team environment
- Assess donor suitability for new and returning applicants
- Perform head-to-toe physical assessments, medical evaluations, and obtain vital signs
- Ensured accurate data entry and documentation, maintaining compliance with cGMP standards to support regulatory requirements
- Monitored and managed adverse reactions during plasmapheresis, ensuring donor safety and delivering timely emergency care
- Counsel donors regarding abnormal test results
- Monitored and responded to adverse reactions during the plasmapheresis process, providing limited emergency care.
Emergency Medical Technician
Metacare
01.2022 - 04.2022
- Responded to emergency and non-emergency calls for medical transport, ensuring timely and effective patient care
- Assess patient condition, obtain relevant information, and follow established protocols to determine appropriate care
- Provided first aid and basic life support interventions
- Safely transport patients to healthcare facilities and hospitals
- Documented patient observations, assessments, and treatments accurately, facilitating continuity of care and effective communication among healthcare teams
- Maintained clean, organized, and sanitized work environment, adhering to safety standards to protect patient health and staff safety
- Monitor inventory, restock supplies, and ensure medical equipment is available and operational
Loader
Hollingsworth Logistics
09.2019 - 12.2021
- Pick products for customer orders that require shipment within the same week or same day
- Communicated issues related to inventory discrepancies, material handling needs, and customer service to ensure timely resolution.
- Identifies, records and reports any problems relating to the product, process and quality system.
- Keep work area organized according to 6S standards.
- Communicate all issues related to inventory discrepancies, material handling needs, and customer service.
- Maintained organized work area according to 6S standards to enhance operational efficiency.
Warehouse Operator
Medline Industries
Wilmer
09.2016 - 09.2019
- Operated material handling equipment to transport items between warehouse and plant or to retrieve items for shipment.
- Stacked product appropriately, labeled application, and used RF scanner.
- Met company expectations for accuracy, performance, and attendance consistently.
- Load Trucks for Shipping
- Stack product appropriately, label application as needed, and use of RF scanner if required.
- Loaded trucks with products for shipping to ensure timely deliveries.
- Interpreted production schedule, customer orders, work orders, and shipping orders to prioritize tasks effectively.
Health Services Administrator
USAF Reservist
- Lead and collaborate with cross-functional teams
- Provide comprehensive front and back office support
- Participated in monthly drills and annual training to enhance operational readiness
- Front desk customer service, including patient check-in and inquiries
- Organize, file, and maintain medical records with accuracy and confidentiality
- Administered and shipped urinalysis specimens for Demand Reduction Program, ensuring compliance with protocols
- Provided comprehensive front and back office support, facilitating efficient patient care and operations
- Perform under pressure while meeting deadlines and operational requirements
- Performed data entry tasks with precision and attention to detail.
- Administered and shipped urinalysis specimens for the Demand Reduction Program, ensuring compliance with protocols.
Education
Nationally / State Registered Emergency Medical Technician - Liscensure
Medical Testing & Training - Phlebotomy
American Professional Institute
High school diploma -
Baldwin High School
Milledgeville , GA 08.2001 - 05.2005
Skills
- Medical office experience
- Patient billing
- Insurance verification
- HIPAA implementation
- Medical scheduling
- Patient interaction
- Medical terminology
- Anatomy knowledge
- Administrative experience
- Clerical experience
- Office management
- Data entry
- Record keeping
- Filing
- Data organization
- Google Sheets
- Microsoft Office
- Microsoft Excel
- Productivity software
- Phone communication
- Multi-line phone systems
- Phone etiquette
- Phone client interaction
- Phone call management
- Customer service
- Individual consumer customer service
- Customer support
- Greeting customers
- Attention to detail
- Organizational skills
- Teamwork
- Multitasking
- Logistics
- Computer operation
- Sample collection
- Deposits
- Administrative support
- Multi-line phone systems
- Office experience
- Microsoft Excel
- Correspondence management
- Record keeping
- Data entry
Certification
- Driver's License
- EMT Certification
- CPR Certification
Additional Information
Authorized to work in the US for any employer
Languages
English
Timeline
Administrative Assistant
Anew Era
01.2025 - Current
Center Medical Specialist (Supervisor)
Proesis Bio
04.2023 - 04.2025
Emt (Prn)
Pillar Research clinic
10.2022 - 07.2024
Center Medical Specialist
Grifols Biomat
04.2022 - 04.2023
Emergency Medical Technician
Metacare
01.2022 - 04.2022
Loader
Hollingsworth Logistics
09.2019 - 12.2021
Warehouse Operator
Medline Industries
09.2016 - 09.2019
High school diploma -
Baldwin High School
08.2001 - 05.2005
Health Services Administrator
USAF Reservist
Nationally / State Registered Emergency Medical Technician - Liscensure
Medical Testing & Training - Phlebotomy
American Professional Institute