Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ZOE CAHOON

Shoreview,MN

Summary

Dedicated hard working professional with a passion for mental/behavioral health, interpersonal communication, and leadership. Worked the last year as a lead counselor for a residential treatment center utilizing dialectical behavioral therapy as their primary therapeutic intervention.

Overview

1
1
Certification
8
8
years of post-secondary education
3
3
years of professional experience

Work History

Lead Residential Counselor

Volunteers Of America
Blaine, MN
07.2020 - Current
  • Administrative tasks such reviewing paperwork to ensure compliance with DHS requirements.
  • Worked as lead overnight counselor, managing a team of 6 people.
  • Collaborated with the leadership team to review company policies, generate new programming ideas, and create rigorous training protocols.
  • Addressed behavioral and emotional needs of residents through activities, increasing resident socialization, and crisis intervention.

Nanny

Private Family Care
North Oaks, MN
06.2019 - 03.2020
  • Designed and implemented age appropriate activities to foster the childs independent development.
  • Kept a clean environment.
  • Continuous education about different developmental stages.
  • Met with parents about daily activities, positive developments, and concerns.

Server/Training Hostess

Carbones Pizzeria And Pub
White Bear Lake, MN
02.2018 - 07.2019
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Trained and mentored 9 new personnel on customer service etiquette.

Education

Associate of Arts - Psychology

Century College
White Bear Lake, MN
01.2017 - Current

High School Diploma -

Mounds View High School
Arden Hills
09.2013 - 05.2017

Skills

    Compassion

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Certification

Adult First Aid/CPR/AED

Timeline

Adult First Aid/CPR/AED

02-2021

Lead Residential Counselor

Volunteers Of America
07.2020 - Current

Nanny

Private Family Care
06.2019 - 03.2020

Server/Training Hostess

Carbones Pizzeria And Pub
02.2018 - 07.2019

Associate of Arts - Psychology

Century College
01.2017 - Current

High School Diploma -

Mounds View High School
09.2013 - 05.2017

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ZOE CAHOON