Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zoe Crowder

Charlotte,NC

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Customer Care Representative

A.O.E.M Beauty
01.2023 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Retail Sales Associate

Nike Factory Store
05.2022 - 01.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.

Grocery Team Member

Walmart
01.2021 - 12.2021
  • Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.

Customer Service Representative

Marriot Hotel
08.2020 - 04.2021
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

High School Diploma -

Forest Hills High School
Marshville, NC
06.2020

Skills

  • Project Management
  • Field Operations Support
  • Cash Register Operations
  • Problem Resolution
  • Sales and Upselling
  • Product and Service Sales
  • Customer Assistance

Timeline

Customer Care Representative

A.O.E.M Beauty
01.2023 - Current

Retail Sales Associate

Nike Factory Store
05.2022 - 01.2023

Grocery Team Member

Walmart
01.2021 - 12.2021

Customer Service Representative

Marriot Hotel
08.2020 - 04.2021

High School Diploma -

Forest Hills High School
Zoe Crowder