Zoe Deprez
Chicago,IL
Summary
People-centric professional with 8+ years experience in service environments. Seeking to bring my passion for creativity and efficiency to a Customer Love Associate position. Offering a strong foundation in attention to detail and excellent service standards. Proven ability to deliver successful outcomes by staying calm under pressure and collaborating well with others.
Overview
8
8
years of professional experience
Work History
Cocktail Server/Bartender
Wolf Point Distilling
07.2024 - Current
- Creates memorable experiences for every patron through crafting cocktails in a Chicago-based distillery
- Provides exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Engaging and learning the process of making small-batch bourbon, rye whiskey, gin and vodka
- Maintains cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handles cash transactions and accurately processed payments using POS system
- Manages inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits
Casting Assistant
Compass Casting Agency
01.2021 - Current
- Flexible freelance schedule, reliable for traveling to specific projects at on-site locations
- Creates a calm and professional environment towards clients and actors during the audition process
Retail Shop Manager
Equinox Fitness Clubs
06.2022 - 03.2024
- Proactively provided exceptional customer service and personalized attention to all customers
- Recognized top performer and manager consistently hitting sales goals each month
- Navigated complex situations with customers and team members calmly and professionally, resolving issues
- Monitored and approved all incoming and outbound inventory
- Motivated and trained all new associates, provided daily support, and lead end of the month sales meetings
- Created shift schedules on a monthly basis, and divided daily tasks to achieve sales goals
Private Nanny/Babysitter
Private Family (in Their Home)
09.2021 - 07.2022
- Created engaging and educational activities to promote cognitive, physical, and social development
- Organized outings to parks/museums/libraries/playgrounds for recreational purposes
- Facilitated virtual learning sessions during remote schooling periods due to unforeseen circumstances (Covid-19)
- Drove children safely using personal vehicle
Nanny/Tutor
Various Private Families
07.2020 - 06.2021
- Managed daily schedules of activities such as school drop-offs/pick-ups, extracurriculars
- Organized arts and crafts projects that encouraged creativity and fine motor skills development
Bartender, Host & Server
The Second City
01.2018 - 12.2020
- Crafted and served a wide variety of cocktails, beers, and wines in a fast-paced environment
- Provided welcoming experiences to 200+ patrons during 2 hour comedy chows, open 7 nights a week
- Efficiently handled cash transactions and accurately processed payments using POS system
- Maintained cleanliness and organization of the bar area
Administrative Assistant (Temp)
Beacon Hill
12.2019 - 02.2020
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
- Screened phone calls and emails for executives, providing accurate information
- Served as the primary point of contact for visitors/guests, greeting them professionally
Assistant Teacher
The Montessori Academy of Chicago
10.2016 - 06.2017
- Assisted lead teacher in creating and implementing age-appropriate lesson plans
- Encouraged independence by assisting toddlers with self-help skills and cleaning up after meals or activities
Lead Host & Server
Casablanca Restaurant & Bar
06.2016 - 10.2016
- Handled all nightly reservations, and divided server sections for each shift
- Solved dining experience issues with care, and clear communication
- Built long lasting relationships within a family-owned restaurant
Education
B.A. - Theatre & Performance
Denison University
Granville, OHB.A. - Theater & Performance
University of Illinois At Chicago
Chicago, IL05.2019
Skills
- Creating memorable customer experiences
- Reading body language and the room
- Anticipating needs
- Building rapport with customers
Timeline
Cocktail Server/Bartender
Wolf Point Distilling
07.2024 - Current
Retail Shop Manager
Equinox Fitness Clubs
06.2022 - 03.2024
Private Nanny/Babysitter
Private Family (in Their Home)
09.2021 - 07.2022
Casting Assistant
Compass Casting Agency
01.2021 - Current
Nanny/Tutor
Various Private Families
07.2020 - 06.2021
Administrative Assistant (Temp)
Beacon Hill
12.2019 - 02.2020
Bartender, Host & Server
The Second City
01.2018 - 12.2020
Assistant Teacher
The Montessori Academy of Chicago
10.2016 - 06.2017
Lead Host & Server
Casablanca Restaurant & Bar
06.2016 - 10.2016
B.A. - Theatre & Performance
Denison University
B.A. - Theater & Performance
University of Illinois At Chicago
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