ZOE GAYLE
Richmond,VA
Summary
Dynamic Security Specialist with a demonstrated record of success at J. Sargeant Reynolds Police Department, improving incident response times and ensuring strict compliance with security protocols. Proficient in risk management frameworks and technical troubleshooting, with a keen eye for detail and a strong ability to collaborate across departments. Known for driving measurable improvements in operational security and contributing to a safer, more resilient environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Specialist
J. Sargeant Reynolds Police Department
08.2021 - Current
- Conducted over 200 security assessments; helped reduce incident response times by 25%.
- Improved surveillance system reliability by 40% through routine auditing and maintenance.
- Partnered with local law enforcement to establish security protocol compliance (98% adherence).
Front Desk Support
Reynolds Community College
05.2020 - 08.2021
- Processed over 1,000 student requests and inquiries; maintained 95% satisfaction rating.
- Improved office documentation speed by 35% through optimized Excel tracking systems.
Technical Support Assistant
Radford University
08.2019 - 05.2021
- Resolved 95% of support tickets on first contact; cut average issue resolution time by 30%.
- Led team projects to onboard 500+ students to dual-authentication systems.
Customer Service Associate
Walmart
06.2017 - 01.2019
- Handled 200+ transactions per week with 99% accuracy rating.
- Identified fraudulent activity patterns, helping prevent $5,000+ in potential losses.
Education
B.S. - Cybersecurity
Virginia Union University
1500 N Lombardy St05.2025
A.S. - Social Science
Reynolds Community College
700 E Jackson St01.2024
Undergraduate Studies -
Radford University
801 E Main St05.2021
Advanced Diploma - Communications Program
Varina High School
7053 Messer Rd01.2019
Skills
- Incident response and malware analysis
- Identity and access management
- Risk management frameworks
- Network and cloud security
- Compliance and regulatory standards
- Security information and event management
- Digital forensics techniques
- Penetration testing tools
- Technical troubleshooting skills
- Microsoft Excel proficiency
- Public speaking abilities
- Technical writing expertise
- Multimedia content development
- Training and mentoring
- Cross-functional collaboration
- Critical thinking skills
- Adaptability and quick learning
- Attention to detail
Certification
CompTIA Security+, SY0-601
Additional Information
Devika Davis Law Office & Virginia Supreme Court, Summarized over 15 legal cases; contributed to document accuracy with zero errors. Gained firsthand experience in court procedures., Samuel L. Hill Tucker Pre-Law Institute, Participated in mock trials and legal training with 10+ attorneys; improved public speaking and legal comprehension., Produced and edited 5+ multimedia video projects in high school., Authored content for school newspaper.
Timeline
Security Specialist
J. Sargeant Reynolds Police Department
08.2021 - Current
Front Desk Support
Reynolds Community College
05.2020 - 08.2021
Technical Support Assistant
Radford University
08.2019 - 05.2021
Customer Service Associate
Walmart
06.2017 - 01.2019
B.S. - Cybersecurity
Virginia Union University
A.S. - Social Science
Reynolds Community College
Undergraduate Studies -
Radford University
Advanced Diploma - Communications Program
Varina High School
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