ZOE GAYLE
Richmond,VA
Summary
Dynamic Security Specialist with a demonstrated record of success at J. Sargeant Reynolds Police Department, improving incident response times and ensuring strict compliance with security protocols. Proficient in risk management frameworks and technical troubleshooting, with a keen eye for detail and a strong ability to collaborate across departments. Known for driving measurable improvements in operational security and contributing to a safer, more resilient environment. Experienced with risk assessment, access control, and surveillance systems. Utilizes comprehensive knowledge to implement effective security measures and protocols. Strong understanding of emergency response procedures and compliance with security regulations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Specialist
J. Sargeant Reynolds Police Department
08.2021 - Current
- Conducted over 200 security assessments; helped reduce incident response times by 25%.
- Improved surveillance system reliability by 40% through routine auditing and maintenance.
- Partnered with local law enforcement to establish security protocol compliance (98% adherence).
Front Desk Support
Reynolds Community College
05.2020 - 08.2021
- Processed over 1,000 student requests and inquiries; maintained 95% satisfaction rating.
- Improved office documentation speed by 35% through optimized Excel tracking systems.
Technical Support Assistant
Radford University
08.2019 - 05.2021
- Resolved 95% of support tickets on first contact; cut average issue resolution time by 30%.
- Led team projects to onboard 500+ students to dual-authentication systems.
Customer Service Associate
Walmart
06.2017 - 01.2019
- Handled 200+ transactions per week with 99% accuracy rating.
- Identified fraudulent activity patterns, helping prevent $5,000+ in potential losses.
Education
B.S. - Cybersecurity
Virginia Union University
05.2025
A.S. - Social Science
Reynolds Community College
01.2024
Undergraduate Studies -
Radford University
05.2021
Advanced Diploma - Communications Program
Varina High School
01.2019
Skills
- Incident response and malware analysis
- Identity and access management
- Issue resolution through phone, email, and chat
- Payment processing support
- Auditing and reporting of call data
- Technical troubleshooting skills
- Microsoft Excel proficiency
- Effective public speaking
- Technical writing expertise
- Multimedia content development
- Training and mentoring
- Cross-functional collaboration
- Critical thinking skills
- Adaptability and quick learning
- Strong attention to detail
Certification
CompTIA Security+, SY0-601
Timeline
Security Specialist
J. Sargeant Reynolds Police Department
08.2021 - Current
Front Desk Support
Reynolds Community College
05.2020 - 08.2021
Technical Support Assistant
Radford University
08.2019 - 05.2021
Customer Service Associate
Walmart
06.2017 - 01.2019
A.S. - Social Science
Reynolds Community College
Undergraduate Studies -
Radford University
Advanced Diploma - Communications Program
Varina High School
B.S. - Cybersecurity
Virginia Union University
<Enter your own>
Additional Information
Devika Davis Law Office & Virginia Supreme Court, Summarized over 15 legal cases; contributed to document accuracy with zero errors. Gained firsthand experience in court procedures., Samuel L. Hill Tucker Pre-Law Institute, Participated in mock trials and legal training with 10+ attorneys; improved public speaking and legal comprehension., Produced and edited 5+ multimedia video projects in high school., Authored content for school newspaper.
Similar Profiles
ZOE GAYLEZOE GAYLE
Security Specialist at J. Sargeant Reynolds Police DepartmentSecurity Specialist at J. Sargeant Reynolds Police Department
Julia PerryJulia Perry
Nursing Student at J. Sargeant Reynolds Community CollegeNursing Student at J. Sargeant Reynolds Community College
Quytarra HarrisQuytarra Harris
STUDENT AMBASSADOR AND WORK-STUDY STUDENT at J. Sargeant Reynolds Community CollegeSTUDENT AMBASSADOR AND WORK-STUDY STUDENT at J. Sargeant Reynolds Community College
JASMINE MOSLEY, MHA, PMPJASMINE MOSLEY, MHA, PMP
Senior Project Manager (Strategic Integration & Operations) at Bon Secours Mercy HealthSenior Project Manager (Strategic Integration & Operations) at Bon Secours Mercy Health
William Butler IIIWilliam Butler III
Delivery Helper at Designs by Janice FloristDelivery Helper at Designs by Janice Florist