Zoe Gonzalez
Grand Prairie,TX
Summary
Customer-focused professional with strong background in cash handling and customer service. Led teams to improve guest satisfaction through collaboration and conflict resolution. Ensured sanitation and operational efficiency during peak hours while maintaining accuracy in retail settings and proficiency in POS systems.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Front Counter/ Cashier/ Team Leader
Chick-fil-A
Grand Prairie, Texas
04.2024 - Current
- Delivered friendly customer service, enhancing guest satisfaction and loyalty.
- Managed cash register operations ensuring accuracy in all transactions.
- Collaborated with team members to maintain smooth operations during peak hours.
- Guided team members in achieving collective objectives, fostering collaboration and efficiency.
- Stocked store supplies to ensure customers had access to essential items, ensuring availability of essential items for customer convenience.
Front Counter/ Cashier Team Member
Chick-fil-A
Greenville, Texas
09.2023 - 02.2024
- Delivered excellent customer service by greeting guests and promptly addressing inquiries to enhance guest experience.
- Processed customer orders to facilitate quick and accurate service. at counter and drive-thru to ensure efficient service.
- Operated cash registers, ensuring accurate transaction processing.
- Maintained high cleanliness and sanitation standards in dining area and kitchen.
- Assisted with inventory management by efficiently stocking and restocking supplies to maintain product availability.
- Followed food safety procedures to meet regulatory standards.
- Collaborated with team members to ensure smooth operations during peak times, contributing to overall service efficiency.
Education
High School Diploma -
Grand Prairie High School
Grand Prairie, TX05-2026
Some College (No Degree) - Finance
The University of Texas At Arlington
Arlington, TX09-2026
Skills
- Cash handling
- Customer service
- Sanitation standards
- Shelf stocking
- Leadership and teamwork
- Staff supervision
- Collaboration
- Conflict resolution
- Active listening
- Reliability and patience
- Hospitality and accommodation
- Complaint handling
LANGUAGES
English - Fluent, Spanish-Advanced
CLUBS/ORGANIZATIONS
- BPA
- DECA
- Skills USA
- LULAC
- FLOC
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Junior of the Year – Marketing & Sales
- SkillsUSA — 1st District & State
- Promoted to Team Leader – Chick-fil-A
- A Honor Roll
- Leadership recognition
- 3.9 GPA — Academic Achievement
- Top 10% of Graduating Class
Timeline
Front Counter/ Cashier/ Team Leader
Chick-fil-A
04.2024 - Current
Front Counter/ Cashier Team Member
Chick-fil-A
09.2023 - 02.2024
High School Diploma -
Grand Prairie High School
Some College (No Degree) - Finance
The University of Texas At Arlington