Zoe Grant
Hartford,CT
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Behavior Technician
The Stepping Stone Group
03.2022 - 12.2023
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Enhanced client progress by implementing individualized behavior intervention plans.
Member Service Representative
Planet Fitness
10.2021 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Sterilization Technician
Ezras Choilim Health Center
02.2020 - 09.2021
- Received deliveries to stock supply closet and manage inventory of dental products and equipment.
- Maintained accurate records of all sterilized items, ensuring traceability and regulatory compliance.
- Performed thorough inspections of instruments for damage or contamination before releasing them for use in surgical procedures.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
Education
Bachelor of Science - Psychology
Central Connecticut State University
New Britain, CT05.2017
Skills
- Customer Support
- Financial Transactions
- Problem Resolution
- Money handling abilities
Timeline
Behavior Technician
The Stepping Stone Group
03.2022 - 12.2023
Member Service Representative
Planet Fitness
10.2021 - 04.2022
Sterilization Technician
Ezras Choilim Health Center
02.2020 - 09.2021
Bachelor of Science - Psychology
Central Connecticut State University
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