Zoe Grant
Hartford,CT
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Behavior Technician
The Stepping Stone Group
03.2022 - 12.2023
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Enhanced client progress by implementing individualized behavior intervention plans.
Member Service Representative
Planet Fitness
10.2021 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Sterilization Technician
Ezras Choilim Health Center
02.2020 - 09.2021
- Received deliveries to stock supply closet and manage inventory of dental products and equipment.
- Maintained accurate records of all sterilized items, ensuring traceability and regulatory compliance.
- Performed thorough inspections of instruments for damage or contamination before releasing them for use in surgical procedures.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
Education
Bachelor of Science - Psychology
Central Connecticut State University
New Britain, CT05.2017
Skills
- Customer Support
- Financial Transactions
- Problem Resolution
- Money handling abilities
Timeline
Behavior Technician
The Stepping Stone Group
03.2022 - 12.2023
Member Service Representative
Planet Fitness
10.2021 - 04.2022
Sterilization Technician
Ezras Choilim Health Center
02.2020 - 09.2021
Bachelor of Science - Psychology
Central Connecticut State University
Similar Profiles
Kimberly VillaKimberly Villa
Behavior Technician at Community Autism Services, a Stepping Stone Group CompanyBehavior Technician at Community Autism Services, a Stepping Stone Group Company
Yadira GonzalezYadira Gonzalez
Paraeducator, Special Education ,Behaviroal Needs at The Stepping Stone GroupParaeducator, Special Education ,Behaviroal Needs at The Stepping Stone Group
Cherish JosefCherish Josef
LVN School Nurse at The Stepping Stone GroupLVN School Nurse at The Stepping Stone Group
Amy TrousdaleAmy Trousdale
School Psychologist Sub at The Stepping Stone GroupSchool Psychologist Sub at The Stepping Stone Group
Wyatt AndersonWyatt Anderson
Sales Representative at Vector Marketing CompanySales Representative at Vector Marketing Company