Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Behavior Technician
The Stepping Stone Group
2022.03 - 2023.12
Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
Assisted clients in identifying and setting goals to promote positive behavior development.
Enhanced client progress by implementing individualized behavior intervention plans.
Member Service Representative
Planet Fitness
2021.10 - 2022.04
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Responded to customer calls and emails to answer questions about products and services.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Sterilization Technician
Ezras Choilim Health Center
2020.02 - 2021.09
Received deliveries to stock supply closet and manage inventory of dental products and equipment.
Maintained accurate records of all sterilized items, ensuring traceability and regulatory compliance.
Performed thorough inspections of instruments for damage or contamination before releasing them for use in surgical procedures.
Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
Education
Bachelor of Science - Psychology
Central Connecticut State University
New Britain, CT
05.2017
Skills
Customer Support
Financial Transactions
Problem Resolution
Money handling abilities
Timeline
Behavior Technician
The Stepping Stone Group
2022.03 - 2023.12
Member Service Representative
Planet Fitness
2021.10 - 2022.04
Sterilization Technician
Ezras Choilim Health Center
2020.02 - 2021.09
Bachelor of Science - Psychology
Central Connecticut State University
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