Zoe Gudenkauf
Ochelata,OK
Summary
Financial Service Associate with background in marketing and understanding of how to build client loyalty. Dependable professional with dynamic communication skills.
Overview
7
7
years of professional experience
Work History
Financial Sales Representative - Float
Arvest Bank Operations
11.2023 - Current
- Increased client satisfaction by providing personalized financial advice and investment recommendations.
- Developed long-lasting relationships with clients through effective communication and understanding of their financial goals.
- Streamlined sales processes for improved efficiency, leading to increased revenue generation.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Utilized market research and analysis to identify new business opportunities and expand the customer base.
Waitress
Dinks Pit Barb-B-Que
02.2018 - 11.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Head Housekeeper
Karsten Creek Golf Club
02.2020 - 12.2022
- Responsible for cleaning and maintaining rooms for lodge guests during major golf tournaments (AJGA PING Invitational, NCAA Stillwater Regional, NCAA Men and Women's Championships).
- Developed effective inventory management systems for linens, cleaning supplies, and guest amenities.
- Improved overall guest satisfaction by maintaining impeccable cleanliness and organization of all hotel areas.
- Trained and mentored all new personnel to maximize quality of service and performance.
USA Gymnastics Coach
Bartlesville Gymnastics Club
08.2016 - 02.2018
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Increased team success through the development of comprehensive coaching strategies tailored to individual strengths.
Education
Bachelor of Science - Marketing, Minor in Sports Management
Oklahoma State University
Stillwater, OK12.2022
Skills
- Marketing and advertising
- Computer and Microsoft Office Skills
- Verbal and Written Communication
- Developing Presentations and Reports
- Customer Relations
- Administrative support
Timeline
Financial Sales Representative - Float
Arvest Bank Operations
11.2023 - Current
Head Housekeeper
Karsten Creek Golf Club
02.2020 - 12.2022
Waitress
Dinks Pit Barb-B-Que
02.2018 - 11.2023
USA Gymnastics Coach
Bartlesville Gymnastics Club
08.2016 - 02.2018
Bachelor of Science - Marketing, Minor in Sports Management
Oklahoma State University
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