Zoe Halaby
North Hill,Ca
Summary
Dynamic professional with a proven track record at Alaska Airlines, excelling in operational efficiency and customer service excellence. Skilled in threat analysis and team leadership, I enhance safety protocols while fostering collaboration. My expertise in CRM software drives data-informed decisions, ensuring seamless travel experiences and improved performance outcomes. Efficient CSA known for high productivity and ability to complete tasks swiftly. Possess specialized skills in customer service management, conflict resolution, and data entry. Excel in communication, teamwork, and adaptability, ensuring seamless operations and positive customer interactions.
Overview
6
6
years of professional experience
Work History
Security Supervisor
Allied Universal
Glendale, Ca
08.2023 - Current
- Executed comprehensive threat analysis within 24/7 framework to mitigate risks effectively.
- Oversaw team of 20, ensuring strict adherence to protocols and timelines.
- Maintained open communication with team regarding client concerns and updated safety protocols.
- Analyzed internal and external threats, implementing effective countermeasures.
- Ensured compliance with GDPR and HIPAA regulations to safeguard sensitive information.
- Managed warehouse staff performance, providing guidance on best practices for operational efficiency.
- Established relationships with vendors, carriers, and stakeholders in logistics industry.
- Identified discrepancies between physical counts and computer data, investigating shipping errors.
Data Analysis and Sales
American Array Solar
Chattsworth, Ca
05.2022 - 12.2022
- Developed insightful sales reports that provided actionable insights, enhancing strategic decision-making processes and driving revenue growth.
- Enhanced data analysis processes by implementing advanced statistical techniques, resulting in more accurate sales forecasts and improved resource allocation.
- Applied statistical analysis techniques to interpret complex datasets, identifying key market trends and opportunities for business expansion.
- Boosted sales performance by leveraging CRM data to create personalized customer experiences, resulting in higher conversion rates and customer loyalty.
- Presented sales data to stakeholders in a clear and concise manner, facilitating data-driven decision-making and improved collaboration across departments.
- Utilized advanced data visualization techniques to communicate complex sales data, enabling stakeholders to quickly understand trends and make informed decisions.
CSA
Alaska Airlines
Los Angeles
06.2019 - 02.2022
- Enhanced operational efficiency by streamlining check-in processes, contributing to improved customer satisfaction and on-time performance.
- Collaborated effectively with flight crew and ground staff, fostering a cohesive team environment that ensured smooth and safe flight operations.
- Assisted passengers with disabilities and special needs, providing empathetic and attentive service that enhanced their travel experience.
- Utilized strong organizational skills to accurately prepare flight documentation, adhering to strict regulatory requirements and maintaining data integrity.
- Demonstrated adaptability by quickly learning and implementing new procedures and technologies, contributing to increased efficiency and accuracy.
- Applied critical thinking skills to assess passenger needs and provide appropriate solutions, ensuring a seamless and stress-free travel experience.
- Trained new staff members on proper customer service techniques and policies.
Education
High School Diploma -
Village Christian High School
Sun Valley, CA06-2018
Skills
- Threat analysis and data evaluation
- Team leadership and supervision
- Operational efficiency strategies
- Customer service excellence
- Regulatory compliance expertise
- CRM software proficiency
- Food running
- Interactive communication skills
- POS software
Timeline
Security Supervisor
Allied Universal
08.2023 - Current
Data Analysis and Sales
American Array Solar
05.2022 - 12.2022
CSA
Alaska Airlines
06.2019 - 02.2022
High School Diploma -
Village Christian High School
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