Zoe Hernandez
San Antonio,TX
Summary
Dedicated professional with exceptional customer service skills honed at 54th Street Grill & Bar. Proven ability to engage guests and foster relationships, ensuring memorable dining experiences. Strong cash handling expertise combined with a solid work ethic drives efficiency and satisfaction in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Server
54th Street Grill & Bar
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Made good relationships with regular customers.
Cashier
Bill Millers BBQ
05.2022 - 12.2024
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Handle any type of payments, and made sure accurate change was due.
Hostess
Pappadeaux's Seafood Kitchen
05.2021 - 02.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
SA Leadership Academy
San Antonio, TX01.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
54th Street Grill & Bar
11.2024 - Current
Cashier
Bill Millers BBQ
05.2022 - 12.2024
Hostess
Pappadeaux's Seafood Kitchen
05.2021 - 02.2022
SA Leadership Academy
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