Hi, I’m
Audrey Maggard
Kansas City,MO
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Cheesecake Factory Inc. Proven ability to enhance team productivity and deliver quality control under pressure. Strong work ethic and effective communication abilities drive successful customer interactions and satisfaction. Committed to maintaining a professional appearance while managing high-volume environments.
Overview
12
years of professional experience
Work History
54th Street Grill & Bar
Server
05.2024 - Current
Cheesecake Factory Inc
Server
07.2023 - 03.2024
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
United Healthcare
Enrollment Specialist
06.2013 - 07.2023
Job overview
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Enhanced team productivity through effective time management and prioritization techniques during peak enrollment periods.
Education
Metropolitan Community CollegeKansas City, MO
from Science
Skills
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Memory retention
- Quality control
Timeline
Server
54th Street Grill & Bar
05.2024 - Current
Server
Cheesecake Factory Inc
07.2023 - 03.2024
Enrollment Specialist
United Healthcare
06.2013 - 07.2023
Metropolitan Community College
from Science
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