Zoe Johnson
Bastrop,TX
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Caregiver, Special Needs
Divine Love
06.2023 - 09.2023
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Increased client's independence with regular skill-building exercises and positive reinforcement.
- Promoted a safe, nurturing environment by diligently monitoring clients'' health and well-being.
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Sever
Golden Corral Buffet And Grill
03.2023 - 07.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Togo Sever
Buffalo Wild Wings
09.2022 - 12.2022
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
- Upheld strict sanitation standards through routine cleaning of workstations and dining areas, promoting a safe environment for all patrons.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
Sever
Coltons Steak House And Grill
05.2021 - 12.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High School Diploma -
Penn Foster
Online 02.2024
Skills
- Social Skills Development
- Emotional Support
- Individualized Education Plans
- Seizure Management
- Safe Food Handling
- Food Running
- Table Bussing
- Beverage Preparation
- Daily Specials Memorization
- Salesmanship
- Quick Learner
- Phone Etiquette
- Food Presentation
Timeline
Caregiver, Special Needs
Divine Love
06.2023 - 09.2023
Sever
Golden Corral Buffet And Grill
03.2023 - 07.2023
Togo Sever
Buffalo Wild Wings
09.2022 - 12.2022
Sever
Coltons Steak House And Grill
05.2021 - 12.2022
High School Diploma -
Penn Foster
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