Zoe Kolm
Queen Bee Coffee Company
MCDONOUGH,GA
5
years of professional experience
Results-driven professional with extensive experience in mentoring and training staff in fast-paced environments. Adept at developing engaging lesson plans and enhancing operational efficiency, contributing to a positive customer experience and team cohesion.
Professional with focus on leading and managing barista teams, ensuring high-quality service, and maintaining operational efficiency. Strong background in beverage preparation, customer service, and inventory management. Known for fostering team collaboration, adapting to changing needs, and consistently delivering results. Skilled in training staff, managing schedules, and upholding company standards.
Work History
Barista Shift Lead
3 Years 1 Month- Trained new staff on beverage preparation and customer service standards.
- Developed and implemented strategies to enhance customer satisfaction and loyalty.
- Supervised daily operations and ensured efficient workflow among barista team.
- Monitored inventory levels and coordinated supply orders to maintain stock availability.
- Resolved customer complaints promptly, ensuring positive experiences and repeat business.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Memorized ingredients and recipes for a wide variety of specialty drinks.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Restocked and cleaned stations and facilities to maintain cleanliness and operable standards.
- Improved overall cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Demonstrated versatility by mastering various roles within the coffee shop, including cashier, barista, and food preparation tasks.
- Promoted a safe work environment by adhering to health department regulations and company safety guidelines at all times.
- Increased speed of service by optimizing beverage preparation techniques and utilizing time-saving equipment features effectively.
After-School Teacher
3 Years 9 Months- Facilitated after-school activities that promoted teamwork and social skills among students.
- Implemented behavior management strategies to foster a positive learning environment.
- Developed engaging lesson plans to enhance student learning and participation.
- Mentored new teaching staff, providing guidance on best practices and classroom management techniques.
- Observed and monitored children's play activities to promote healthy, a safe environment.
Paraprofessional
9 Months- Supported individualized education plans by providing tailored assistance to students.
- Facilitated small group instruction, enhancing student engagement and learning outcomes.
- Monitored student behavior, ensuring a positive and productive classroom environment.
- Assisted teachers in implementing lesson plans and classroom activities.
- Maintained accurate records of student progress and communicated updates to parents and staff.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
Daycare Teacher
9 Months- Fostered a nurturing environment promoting social, emotional, and cognitive growth.
- Implemented daily activities enhancing creativity and critical thinking skills.
- Managed classroom behavior effectively, utilizing positive reinforcement strategies.
- Developed engaging lesson plans tailored to children's developmental needs.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
Seasonal Worker
4 Months- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Assisted in maintaining cleanliness and organization of work areas for safety compliance.
- Supported customer service efforts by engaging with visitors and providing information on farm activities.
Education
Bachelor of Science - Education
- Dean's List (Spring 2026)
- (Hope Scholarship) Scholarship Recipient
- 3.8 GPA
Skills
Espresso machine operation
Barista training
Cash handling proficiency
Order taking
Hygiene practices
Customer support
Workplace accountability
Issue resolution
Refunds and exchanges
Product knowledge
Customer engagement
Reliability and punctuality
Professionalism and courtesy
Work ethic and integrity
Timeline
Barista Shift Lead
Queen Bee Coffee Company
05.2023 - 06.2026Read More
After-School Teacher
Eagles Landing Christian Academy
08.2022 - 05.2026Read More
Paraprofessional
Eagles Landing Christian Academy
08.2022 - 05.2023Read More
Daycare Teacher
Eagles Landing First Baptist Church
08.2021 - 05.2022Read More
Seasonal Worker
Southern Belle Farm
08.2021 - 12.2021Read More
Gordon State College
Bachelor of Science from Education
Read More