Zoe Krasner
Pennsauken,NJ
Summary
Results-oriented business professional with expertise in managing operations and driving success. Skilled in overseeing daily activities, implementing strategic initiatives, and optimizing resources. Focused on team collaboration and achieving objectives, with strengths in financial management, staff development, and customer relations.
Overview
2
2
years of post-secondary education
22
22
years of professional experience
Work History
Owner/Operator
Rotten Cotton Clothing
Westampton, NJ
01.2008 - 01.2019
- Developed and implemented product design, manufacturing, sales, and marketing strategies.
- Managed daily operations and logistics for a custom apparel business.
- Oversaw daily business operations, managing staff, sales, inventory, and accounting functions.
- Created action plans and strategies to improve job satisfaction and performance for staff and clients.
- Provided clients with customized and effective solutions that met their specific needs.
- Created all original designs and custom artwork and managed online merchandise sales
- Designed and updated company website to enhance user experience and drive online engagement.
- Collaborated with vendors to optimize purchasing agreements and relationships.
Director of New Business Underwriting
The Guardian
Philadelphia, PA
01.2003 - 01.2006
- Managed the delivery of all new business insurance policies.
- Resolved operational issues and enhanced customer service processes to improve client satisfaction.
- Managed the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
- Developed and implemented training tools and organizational structures to support department heads and liaisons in strengthening business continuity plans.
Director of Underwriting
The Metropolitan Life Insurance Company (MetLife)
New York, NY
01.1998 - 01.2003
- Hired and managed over 30 underwriters and employees, training them on best practices and protocols to enhance overall productivity.
- Analyzed variable data to identify operational efficiencies and inform strategic decisions.
- Set performance goals and suggested strategies for meeting them.
- Analyzed variable data for operations in order to achieve maximum efficiency.
- Set performance goals and developed strategies to align team efforts with departmental objectives.
- Represented the company's interests in front of all relevant parties
Chief of Operations Management
The Metropolitan Life Insurance Company (MetLife)
New York, NY
01.1997 - 01.1998
- Supervised staff and monitored performance metrics to ensure seamless daily operations.
- Developed and implemented process improvement initiatives to increase productivity, reduce cost, and improve quality.
- Partnered with senior management on strategic planning initiatives to align operational objectives.
- Scheduled appointments and meetings, ensuring CEO's calendar alignment with organizational priorities.
- Travel arrangements: Booking flights, hotels, and rental cars
- Expense reports: Reviewing receipts and matching them against corporate expense charges
- Administrative tasks: Answering calls, writing memos, and taking notes during meetings
Education
Bachelor's degree - Communications
George Washington University
Washington, DCAgency Liason, For The Honorable William Jefferson Clinton - Internship
The White House, Washington, DC
11.1993 - 06.1995
Skills
- Business Development
- Project Management
- Operations management
- Vendor Management
- Strategic Planning
- Operational efficiency
- Performance metrics
- Calendar Management
- Inventory coordination
- Workflow optimization
- Administrative experience
- Personnel management
- Staff training and development
- Customer relationship management
- Problem solving
- Time management
- Compliance management
Timeline
Owner/Operator
Rotten Cotton Clothing
01.2008 - 01.2019
Director of New Business Underwriting
The Guardian
01.2003 - 01.2006
Director of Underwriting
The Metropolitan Life Insurance Company (MetLife)
01.1998 - 01.2003
Chief of Operations Management
The Metropolitan Life Insurance Company (MetLife)
01.1997 - 01.1998
Agency Liason, For The Honorable William Jefferson Clinton - Internship
The White House, Washington, DC
11.1993 - 06.1995
Bachelor's degree - Communications
George Washington University