Zoe Lopez
Pasadena,TX
Summary
Accomplished Trainer at Bubba's 33, adept in advanced bartending techniques and mentoring, significantly enhanced team efficiency and service standards. Excelled in employee coaching and specialty drink creation, leading to streamlined operations and a positive work environment. Demonstrated exceptional problem-solving and time management skills, contributing to increased revenue and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Bartender Trainer
Bubba's 33
2022.12 - Current
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Reduced wait times for customers by implementing efficient bartender workflows and optimizing drink preparation processes.
- Trained 8 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server Trainer
Bubba's 33
2018.06 - 2022.12
- Trained new team members for 5 years on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Monitored new server performance and offered continuous support throughout training period.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Implemented upselling techniques, boosting overall revenue for Bubbas's 33
Host Trainer
Bubba's 33
2018.06 - 2020.07
- Assisted coworkers when needed, demonstrating teamwork skills that contributed to overall success.
- Demonstrated strong multi-tasking abilities while remaining calm under pressure, contributing to a positive work environment.
- Improved team efficiency with thorough training on company policies, procedures, and best practices for 3 years.
- Adapted quickly to changing situations and demands, ensuring smooth operations during peak hours.
Education
High School Diploma -
Deer Park High School
Deer Park, TX06.2020
Skills
- Advanced Bartending Techniques
- Performance skills
- Specialty drink creation
- Mentoring abilities
- Hygiene and Sanitation
- Employee Coaching
- Problem-Solving
- Time Management
Timeline
Bartender Trainer
Bubba's 33
2022.12 - Current
Server Trainer
Bubba's 33
2018.06 - 2022.12
Host Trainer
Bubba's 33
2018.06 - 2020.07
High School Diploma -
Deer Park High School
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