Zoe Lujan
San Antonio,Texas
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Cashier
Pic-n-Pac Convenience Store
New Braunfels, TX
06.2025 - Current
- Maintained accurate cash drawer, ensuring proper handling of cash and credit transactions.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Delivered exceptional customer service, addressing questions and resolving issues promptly.
- Trained new employees on cashier procedures and store policies.
- Monitored store environment for cleanliness and safety compliance to uphold standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Oversaw maintenance of deli items by ensuring timely placement of fresh food products.
- Performed closing duties such as cleaning restrooms, vacuuming, sweeping and mopping, taking out trash, and washing dishes.
BUSSER/HOSTESS/ORDER TAKER/QUALITY CONTROLLER
Lujan Enterprise Inc.
San Antonio, Texas
06.2021 - Current
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Answered customer questions about hours, seating, and menu information.
- Backed up servers by checking on tables and retrieving items for guests.
- Delivered pick-up and curbside orders to guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Effectively communicated with customers over the phone to clarify order details and ensure the highest level of satisfaction during their ordering experience.
- Built relationships with customers to encourage repeat business.
- Checked outgoing orders for accuracy before delivery.
- Performed visual inspections and quality checks of finished products to ensure adherence to customer requirements.
- Recommended improvements or modifications necessary for achieving desired levels of product quality.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues.
ATHLETIC EVENT STAFF MEMBER
Cheer Brands Inc.
New Braunfels, Texas
01.2024 - 01.2024
- Assisted in the successful execution of one three-day cheer competition by setting up and breaking down equipment, signage, and decorations.
- Greeted and communicated with guests about ticket pricing and age requirements for free entry to ensure they were sold the correct tickets and given wristbands for the event.
- Worked collaboratively with coworkers during busy periods to provide seamless support across multiple areas of operation.
- Handled cash transactions securely.
Education
Accounting And Finance
Texas State University
San Marcos, TXHigh School Diploma - undefined
Incarnate Word High School
San Antonio, TX05.2023
Skills
Process Improvement
Quality Control
Cleaning and sanitizing
Effective Multitasking
Memory retention
Event Setup and Breakdown
Strong teamwork
Customer Service
Patience and Empathy
Cash handling
Reliability and punctuality
Written and verbal communication
Affiliations
Gamma Phi Beta Sorority
Timeline
Cashier
Pic-n-Pac Convenience Store
06.2025 - Current
ATHLETIC EVENT STAFF MEMBER
Cheer Brands Inc.
01.2024 - 01.2024
BUSSER/HOSTESS/ORDER TAKER/QUALITY CONTROLLER
Lujan Enterprise Inc.
06.2021 - Current
High School Diploma - undefined
Incarnate Word High School
Accounting And Finance
Texas State University