Skylaysha Callicott
Osceola ,AR
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling at Little Caesar’s. Proven leadership in training teams and optimizing operations, enhancing customer satisfaction. Skilled in complex problem-solving and performance improvement, consistently fostering positive relationships and ensuring compliance with company standards.
Overview
6
6
years of professional experience
Work History
Cashier
Milan’s Mini Market
04.2021 - 05.2023
- Supervised cashier team to ensure efficient customer service and accurate transactions.
- Trained new cashiers on register operations and company policies, promoting compliance and performance.
- Monitored cash handling procedures, identifying discrepancies and implementing corrective actions.
- Developed scheduling strategies to optimize staff coverage during peak hours, enhancing customer experience.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Associate
Walmart
07.2023 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in inventory management, ensuring accurate stock levels and organization.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain store cleanliness and product displays.
- Monitored sales floor for compliance with merchandising standards and promotions.
- Adapted quickly to changing store priorities during peak hours and special events.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Analyzed customer data to identify trends and anticipate customer needs.
Cashier Team Lead
Hays Market
05.2023 - 07.2023
- Supervised cashier team to ensure efficient customer service and accurate transactions.
- Trained new cashiers on register operations and company policies, promoting compliance and performance.
- Monitored cash handling procedures, identifying discrepancies and implementing corrective actions.
- Developed scheduling strategies to optimize staff coverage during peak hours, enhancing customer experience.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Assistant Manager
Little Caesar’s
07.2019 - 09.2021
- Assisted in managing daily operations and ensuring compliance with company policies.
- Trained and developed team members to enhance productivity and service quality.
- Implemented inventory control measures to reduce waste and improve resource allocation.
- Coordinated staff schedules to optimize labor efficiency during peak hours.
- Facilitated customer service training sessions to improve guest satisfaction scores.
- Collaborated with management on promotional campaigns to boost sales performance.
- Monitored food safety practices, ensuring adherence to health regulations and standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
Osceola High School
Osceola, AR2018
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Cash handling
- Customer engagement
- Workplace safety
- Decision-making
- Complex Problem-solving
- Courteous and professional
- Relationship building
- Work Planning and Prioritization
- Product knowledge
- Issue resolution
- Performance improvement
- Management support
- Strategy development
- Sales expertise
- Process improvement
Timeline
Associate
Walmart
07.2023 - Current
Cashier Team Lead
Hays Market
05.2023 - 07.2023
Cashier
Milan’s Mini Market
04.2021 - 05.2023
Assistant Manager
Little Caesar’s
07.2019 - 09.2021
High School Diploma -
Osceola High School