Zoe Mangum
Taos,NM
Summary
Dedicated customer service and sales professional knowledgeable about preparing, packaging and stocking different cannabis products. Adept at working quickly and maintaining security while meeting high demand. Excellent interpersonal, communication and time management skills.
Overview
4
4
years of professional experience
Work History
Budtender/Keyholder
Southwest Cannabis
09.2024 - 01.2025
- Sold flower, concentrates, and edibles in fast-paced environment.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained inventory and executed monthly inventory checks for consistency.
- Accurately handled cash throughout the day, including during opening and closing procedures.
Front Desk Agent/Lead Night Auditor
Heritage Hotels and Resorts
07.2022 - 06.2024
- Delivered outstanding guest service, efficiently addressing inquiries and resolving complaints of various natures.
- Collected room deposits, fees, and payments.
- Kept accounts in balance and ran daily reports to verify totals.
Retail Associate
Guerrilla Graphix
01.2024 - 05.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Library Assistant
University of New Mexico Taos
10.2021 - 04.2022
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered questions from patrons and helped to find desired materials.
- Assisted with moving operations to a new building, including counting entire inventory to assure everything made it safely.
Salon Assistant
Buttercup Salon
05.2021 - 09.2021
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Prepared and mixed color formulas for clients' hair.
Education
Some College (No Degree) - Liberal Arts
University of New Mexico Taos
Taos, NMHigh School Diploma -
Taos Academy
Taos05-2020
Skills
- Cash handling experience
- POS system operation
- Restocking inventory
- Sales proficiency
- Time management
- Strong organizational skills
Timeline
Budtender/Keyholder
Southwest Cannabis
09.2024 - 01.2025
Retail Associate
Guerrilla Graphix
01.2024 - 05.2024
Front Desk Agent/Lead Night Auditor
Heritage Hotels and Resorts
07.2022 - 06.2024
Library Assistant
University of New Mexico Taos
10.2021 - 04.2022
Salon Assistant
Buttercup Salon
05.2021 - 09.2021
Some College (No Degree) - Liberal Arts
University of New Mexico Taos
High School Diploma -
Taos Academy
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