Zoe Martinez-Rebollar
Temple,United States
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Cashier
Staples
Temple, Tx
08.2023 - 01.2024
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Assisted customers with locating items and providing product information
Fulfillment expert
Target
Temple, Tx
08.2021 - 01.2022
- Picked and packed orders accurately and efficiently, resulting in an 80% accuracy rate and zero customer complaints
- Utilized barcode scanning technology to ensure accuracy and minimize errors when picking orders
Team member
Mcdonalds
Temple, Tx
01.2019 - 06.2021
- Trained and mentored new team members to ensure they quickly learned the required skills and processes
- Developed and maintained customer service policies and procedures to ensure adherence to company standards
Cashier
Einstein bros
Austin, Tx
06.2018 - 07.2018
- Greeted customers in a friendly and professional manner
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
- Operated a POS system to process payments, refunds, and exchanges
Education
Associate of Science - Pre-Nursing
Temple College
Temple, TXHigh School Diploma -
Temple High School
Temple, Tx06.2020
Skills
- Adaptability
- Effective Time Management
- Fast Learner
- Ability to Work in a Team
- Communication Skills
- Hard worker
- Medical Knowledge
- Customer Service
- Medical Terminology
- Outgoing
- Payment processing
- Problem resolution
Timeline
Cashier
Staples
08.2023 - 01.2024
Fulfillment expert
Target
08.2021 - 01.2022
Team member
Mcdonalds
01.2019 - 06.2021
Cashier
Einstein bros
06.2018 - 07.2018
Associate of Science - Pre-Nursing
Temple College
High School Diploma -
Temple High School