Zoe Mavis
Summary
Experienced mountain sports leader and educator focused on building high-performing teams, strong instructional systems, and consistent guest and business outcomes. Passionate about instructor development and professional growth, with a proven ability to design and implement training programs that improve performance, engagement, and operational efficiency. Skilled in aligning people, programs, and operations to deliver clear organizational goals and elevate overall guest experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Training Manager
Big Sky Resort
09.2021 - Current
- Designed and executed a large-scale training and development program for the 440 team members of the Mountain Sports School, driving instructor growth, engagement, and performance culture
- Assisted in strategic hiring and recruitment initiatives focused on attracting elite instructional talent
- Worked collaboratively across resort departments to strengthen interdepartmental communication, operational consistency, and service standards
Montage Manager
Big Sky Resort
07.2025 - Current
- Collaborated closely with Montage Big Sky leadership and associates to ensure a seamless guest experience and operational interface for Mountain Sports lesson products
- Led the development and ongoing management of the youth group lesson program, improving guest experience, operational efficiency, and overall program profitability while expanding opportunities for instructors
- Managed complex guest and partner relationships while advocating for instructors and maintaining high service standards
PSIA-AASI National Team Member
PSIA-AASI
04.2021 - Current
- Deliver national clinics focused on inspiring instructors, strengthening performance, and building meaningful professional connections across diverse regions
- Serve as People Skills Task Force Chair, contributing to the evolution of national education systems, certification processes, and assessment criteria to improve clarity, consistency, and fairness in candidate evaluation
- Collaborate on system-wide initiatives that shape long-term education strategy and instructor development pathways
Mini Camp Supervisor
Big Sky Resort
10.2012 - 04.2016
- Supervised Mini Camp operations for 4–6 year old group lessons and 2–3 year old private lessons, ensuring smooth daily flow and consistent guest experience
- Organized lesson lineups, managed guest interaction, and supported instructors in delivering a high-quality instructional product
- Specialized in early childhood instruction, creating a safe, welcoming environment where young children felt secure, engaged, and successful on snow
Skills
- Builds strong relationships, supports growth, and holds individuals accountable to performance standards
- Designs and implements effective training programs, instructional systems, and mentorship pathways
- Leads teams with a focus on engagement, motivation, and instructor development
- Skilled in conflict resolution, guest experience management, and service recovery
- Strong collaborator across departments, aligning education delivery with operational needs
- Creative problem solver who builds practical systems that improve performance and outcomes
Certification
- Alpine & Children’s Examiner – PSIA-AASI Northern Rocky Mountain Division
- Avalanche Level 1, Wilderness First Responder, Swiftwater Technician Certifications
- USSA Level 200 Coaching Certification
Accomplishments
- Started Boyne Academy, an annual program designed to inspire and grow future leaders for Boyne Resorts now adopted across other resorts in the portfolio
- Developed a 3 year old group lesson product addressing unmet demand and reducing a key operational friction point
- Contributor-Author, 32 Degrees Magazine
Timeline
Montage Manager
Big Sky Resort
07.2025 - Current
Training Manager
Big Sky Resort
09.2021 - Current
PSIA-AASI National Team Member
PSIA-AASI
04.2021 - Current
Mini Camp Supervisor
Big Sky Resort
10.2012 - 04.2016