Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Zoe Metcalf

Carrollton,TX

Summary

Motivated Trainer eager to help new hires and existing employees advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 3 years of related experience and superior planning and time management abilities. Consistently praised by management for strong organizational, project management and deadline tracking skills. Well-organized in keeping inventories optimized and documentation current to maximize efficiency. Devoted to long-lasting and comprehensive results for every client. Trained in Mortgage loan processes, both front and back end, and use of mortgage related tech such as point of sale systems, online training platforms, and LOS.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Trainer

Supreme Lending
02.2020 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Developed effective training plans based on department needs and objectives.
  • Prepared and presented supplementary learning material to support structured lessons
  • Educated clients on proper use of products and systems.
  • Implemented new training courses after assessing corporate data and identifying employee weaknesses.

Inventory Control Specialist

Army And Air Force Exchange Service
08.2017 - 11.2019
  • Consulted with department supervisors and management teams to evaluate needs and discuss corrective actions for individual concerns.
  • Collaborated with management, sales and engineering to adjust plans and maintain targets.
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Performed cycle counts on daily basis to immediately spot errors and apply effective remedies.
  • Provided insight to potentially increase consistency of inbound load volume according to company inventory requirements.
  • Monitored project progress and presented status to leaders to solve productivity issues.

Mechandise Flow Coordinator

Aeropostale
10.2015 - 06.2017
  • Offered product and service consultations and employed upselling techniques.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Assisted customers by finding needed clothing items and checking inventory for items at other locations.
  • Devised plan-o-grams and layouts that maximized sales.

Education

High School Diploma -

Excelsior Charter High School
Victorville, CA

Some College (No Degree) -

Victor Valley College
Victorville, CA

No Degree - Human Resources Management

Western Governors University
Salt Lake City, UT
04.2025

Skills

  • Database updating
  • Public Speaking
  • POS Transactions
  • Storage planning
  • Audit support
  • Data gathering and documentation
  • Inventory control procedures
  • Strategic planner
  • Training Initiatives
  • Online Training
  • Reading Comprehension

Accomplishments

  • Recipient of the Achievement Award in December 2018, January 2019, June 2019 and October 2019.
  • Process Improvement - Created new departmental procedures manual. Assessed organizational training needs.
  • Member of NSCS- National Society of Collegiate Scholars

Certification

  • Certified Lean Six Sigma White Belt - MSI - 10/2021
  • Corporate Trainer Certified - MSI - 01/2022
  • Certified Lean Six Sigma Yellow Belt - MSI - 02/2022
  • Project Management Essentials Certified (PMEC) - MSI - 07/2022
  • Certified Lean Six Sigma Green Belt - MSI - 08/2022
  • WGU Strategic Thinking & Innovation Certificate - WGU - 4/2023

Timeline

Trainer

Supreme Lending
02.2020 - Current

Inventory Control Specialist

Army And Air Force Exchange Service
08.2017 - 11.2019

Mechandise Flow Coordinator

Aeropostale
10.2015 - 06.2017

High School Diploma -

Excelsior Charter High School

Some College (No Degree) -

Victor Valley College

No Degree - Human Resources Management

Western Governors University

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Zoe Metcalf