Zoe Mitchell
Salt Lake City
Summary
Offering solid foundation in leadership and team coordination, eager to learn and develop in dynamic environment. Brings strong focus on communication and problem-solving, ensuring smooth team operations. Ready to use and develop organizational and leadership skills.
Overview
4
4
years of professional experience
Work History
Retail Operations Specialist
The Knitting Hive
09.2024 - Current
- Assisted customers with product selection and provided knowledgeable recommendations
- Processed cash and credit transactions efficiently at point-of-sale systems
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed daily operations, ensuring compliance with company policies and operational procedures.
- Mentored junior staff members, empowering them to take on additional responsibilities and grow within the company.
Shift Leader
Albion Fit
07.2022 - 09.2024
- Supervised daily operations to ensure team adherence to quality standards
- Trained and mentored new employees on company protocols and best practices
- Resolved customer inquiries and complaints, maintaining high satisfaction levels
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Accounts Payable Clerk
Rhodes Bake-N-Serve
01.2022 - 06.2022
- Processed invoices and managed payment schedules to ensure timely vendor payments.
- Reviewed and reconciled accounts to maintain financial accuracy and integrity.
- Collaborated with internal departments to resolve discrepancies in billing and payments.
- Monitored expense reports for compliance with company policies and procedures.
Education
Bachelor of Arts - Political Science
University of Utah
Salt Lake City, UT12-2025
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Relationship building
- Verbal/written communication
Languages
Portuguese
Professional Working
English
Native or Bilingual
Timeline
Retail Operations Specialist
The Knitting Hive
09.2024 - Current
Shift Leader
Albion Fit
07.2022 - 09.2024
Accounts Payable Clerk
Rhodes Bake-N-Serve
01.2022 - 06.2022
Bachelor of Arts - Political Science
University of Utah