ZOE MORROW
Land O' Lakes,FL
Summary
Outgoing, friendly and hardworking team player who possesses a high standard of personal appearance. Always focused on making sure that every guest is served with the highest possible standard while maintaining a polite and professional attitude towards all patrons. Consistently works hard to ensure that guest expectations are meet.
Overview
10
10
years of professional experience
Work History
Bartender
Splitsville
Tampa, Florida
03.2019 - 12.2024
- Neatly sliced and pitted fruit for garnishing drinks.
- Performed opening and closing duties including restocking supplies.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Upsold customers from shelf to premium brands to help boost sales.
- Developed good working relationships with fellow employees through effective communication.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Resolved customer complaints in a professional manner.
- Trained new bartenders on drink preparation and upselling techniques.
SERVER/WAITRESS
Winghouse
Tampa, FL
02.2017 - 03.2019
- Worked as a part of a team that included managers, host and bartenders
- Provided outstanding customer service in extremely fast paced environment
- Exceeded customer needs by processing orders accurately and within limited time frame
- Performed continuous table checks for up to 10 tables at a time
RETAIL SALES ASSOCIATE
Charlotte Russe
Wesley Chapel, FL
03.2015 - 02.2017
- Primary job responsibilities include stocking store shelves, locating items for customers, and processing transactions quickly and efficiently – maintained friendly and cordial relationships with customers by greeting them and assisting them with relevant issues
- Other duties included control the fitting rooms, assemble product displays, and maintain store cleanliness
Education
High School -
Wharton High School
01.2016
Skills
- Food and Beverage recommendations
- Up-selling
- Knowledge of food
- Knowledge of beer
- Knowledge of spirits
- Knowledge of liquors
- Flexibility in working shifts
- Customer satisfaction
- Problem-solving
Timeline
Bartender
Splitsville
03.2019 - 12.2024
SERVER/WAITRESS
Winghouse
02.2017 - 03.2019
RETAIL SALES ASSOCIATE
Charlotte Russe
03.2015 - 02.2017
High School -
Wharton High School