Zoe Deverikos
League City
Summary
An enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and a positive attitude in stressful situations and high-volume environments.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Team Lead
TopGolf
League City
10.2024 - Current
- Ensured compliance with company policies and procedures throughout the team.
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Motivated staff through positive reinforcement techniques.
- Offered training and support to keep team members motivated and working toward objectives.
Bartender
TopGolf
League City
07.2024 - Current
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Assisted in setting up the bar for service shift.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
Server
TopGolf
01.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
New Hire Training Lead
TopGolf
07.2022 - Current
- Provided coaching and mentoring to employees.
- Trained and mentored 100+ new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Event Sales Admin
TopGolf
04.2021 - Current
- Implemented systems and procedures to increase sales.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
Tee up Crew
TopGolf
08.2024 - 09.2024
- I traveled to open a new venue.
- Assisted in hiring over 300 employees.
- Assisted in training 300+ employees
Golf Services Shift Lead
TopGolf
01.2021 - 02.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
Education
GED -
Homeschool
League City09-2022
Skills
- Menu Memorization
- Customer Service and Rapport
- Seating Assignment Preparation
- Food Safety Oversight
- New Employee Orientation
- Active Listening Skills
- Employee Onboarding
- Dropping Safe Cash
- Team Motivation
- Time Management
- Employee training
- Customer relationship management
- Conflict resolution
- Technology adoption
- POS system management
- Motivational techniques
- Communication skills
Timeline
Team Lead
TopGolf
10.2024 - Current
Tee up Crew
TopGolf
08.2024 - 09.2024
Bartender
TopGolf
07.2024 - Current
Server
TopGolf
01.2023 - Current
New Hire Training Lead
TopGolf
07.2022 - Current
Event Sales Admin
TopGolf
04.2021 - Current
Golf Services Shift Lead
TopGolf
01.2021 - 02.2023
GED -
Homeschool