Zoe Pappas
Marblehead,MA
Summary
Psychology degree graduate from University of Massachusetts, Lowell, with experience in high-pressure environments as a barista and cook at Eggroll Cafe and as an assistant rowing coach. Proven ability to multitask and apply critical thinking to ensure exceptional service quality. Committed to leveraging skills in future roles within the psychology field to positively impact individuals' lives. Strong work ethic and dedication to continuous learning drive professional growth and effectiveness.
Experienced with providing essential support to physical therapists and patients during treatment sessions. Utilizes therapeutic techniques and patient care skills to enhance treatment effectiveness and patient recovery. Strong understanding of maintaining clinical hygiene standards and fostering positive patient experience.
Overview
7
7
years of professional experience
Work History
Physical Therapy Aide
Bay State Physical Therapy
Tewksbury, MA
10.2025 - Current
- Assisted physical therapists in implementing treatment plans and patient exercises
- Maintained cleanliness and organization of therapy equipment and treatment areas
- Supported patient mobility by safely transporting individuals to and from treatment sessions
- Monitored patient progress and reported observations to the physical therapy team
- Prepared treatment rooms with necessary supplies and equipment for daily sessions
- Educated patients on proper exercise techniques to enhance recovery outcomes
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
Assistant Rowing Coach
Lowell High School
Lowell, MA
01.2025 - 05.2025
- Assisted lead coaches in planning and executing daily on-water and land-based practices.
- Enforced safety protocols related to rowing techniques and equipment handling.
- Motivated high school athletes to enhance performance and cultivate teamwork skills.
- Set up and dismantled equipment including shells, oars, ergs, and launch boats.
- Guided beginners in understanding rowing terminology and proper form through personalized instruction.
- Coordinated logistics and provided encouragement to students during regattas.
- Observed coaching techniques aimed at improving rower technique and endurance.
- Adapted to challenges such as weather delays while maintaining team focus.
Barista
Eggroll Cafe
Lowell, MA
01.2023 - 05.2024
- Operated cash registers and handled cash and card transactions.
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Made drink orders in a timely fashion.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Presented and explained drink menu, answering questions to educate customers.
- Memorized or referenced readily accessible information to relay to customers.
Cook
Eggroll Cafe
Lowell, MA
01.2023 - 05.2024
- Maintained cleanliness and organization of kitchen equipment, appliances, and utensils.
- Demonstrated ability to work quickly and accurately in high-pressure environments.
- Cooked food according to recipes set by establishment.
- Assisted with food prep tasks, maximizing downtime during off-peak periods.
Boba Barista
Sweet Boba
Salem, MA
05.2019 - 08.2019
- Prepared variety of dishes using industrial kitchen equipment.
- Leveraged knife skills to cut or portion meats and vegetables.
- Supervised team members in the kitchen; delegating tasks, providing guidance, training staff.
- Became proficient at using an industrial fryer.
- Prepared various boba drinks according to recipes including milk teas, smoothies, slushies, and fruit teas.
- Checked expiration dates on ingredients used in boba drinks to ensure freshness.
- Performed cashier duties such as taking payments, making change, and providing receipts to customers.
- Provided advice on drink selection based on individual preferences or dietary needs.
- Provided detailed information about menu items to customers while upselling additional items when appropriate.
- Developed relationships with regular customers through friendly conversation.
- Collaborated with team members to ensure a positive customer experience from start to finish.
Education
Bachelor of Arts (B.A.) - Psychology
University of Massachusetts Lowell
Lowell, MA, US05-2025
High School Diploma -
Marblehead High School
Marblehead05-2020
Skills
- Maintaining and cleaning equipment
- Time management
- Critical thinking
- Conflict resolution
- Self-motivation
- Emotional intelligence
- Interpersonal skills
Affiliations
- Rock Climbing
- Brazilian Jiu Jitsu
- Snowboarding
Timeline
Physical Therapy Aide
Bay State Physical Therapy
10.2025 - Current
Assistant Rowing Coach
Lowell High School
01.2025 - 05.2025
Barista
Eggroll Cafe
01.2023 - 05.2024
Cook
Eggroll Cafe
01.2023 - 05.2024
Boba Barista
Sweet Boba
05.2019 - 08.2019
High School Diploma -
Marblehead High School
Bachelor of Arts (B.A.) - Psychology
University of Massachusetts Lowell
Awards
- Dean's List
- Honor Roll
Coursework
- Equality, Justice & the Law
- Seminar Clinical Psych: Autism
- Developmental Psychopathology
- Psychology and Law
- Psych of Developmental Disabilities
- Child & Adolescent Development
- Intro to Moderate Disabilities
- Intro to Psychological Science
- AP Psychology