Zoe Perdue
Winifrede,WV
Summary
Dynamic Office Assistant with a proven track record at the West Virginia Board of Social Work, excelling in customer service and data accuracy. Streamlined office operations, enhanced document processing efficiency, and mastered the art of handling sensitive information. Skilled in time management and maintaining meticulous records, significantly improving data reliability without compromising confidentiality. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Office Assistant
West Virginia Board of Social Work
06.2023 - Current
- Maintained confidentiality in handling sensitive information while performing tasks.
- Enhanced office efficiency by organizing files and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Review and process license applications and renewals for new and existing applicants.
- Validate requirements and credentials of prospective licensees.
- Interact and communicate effectively with the public and licensees by phone, email, and general correspondence.
- Issue exam authorizations for eligible applicants
- Assist in payment reconciliation and deposits
Retail Sales Associate
Bath and Body Works, Limited Brands
02.2023 - 06.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Brand Representative
Altar'd State
02.2022 - 01.2023
- Completed floorsets, filled floor, and rang up customers.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Established strong relationships with store management, ensuring ongoing support for the brand''s presence.
Cashier
Kroger
05.2020 - 10.2021
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science in Social Work - Social Work
West Virginia State University
Institute, WV 12-2025
Skills
- Customer Service
- Positive Attitude
- Time Management
- Organizing and Categorizing
- Documentation And Reporting
Timeline
Office Assistant
West Virginia Board of Social Work
06.2023 - Current
Retail Sales Associate
Bath and Body Works, Limited Brands
02.2023 - 06.2023
Brand Representative
Altar'd State
02.2022 - 01.2023
Cashier
Kroger
05.2020 - 10.2021
Bachelor of Science in Social Work - Social Work
West Virginia State University
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