Zoe Plasencia

• Deliver high-quality WordPress solutions for clients across various industries, achieving enhanced functionality and user experience.
• Provide cutting-edge prompt engineering solutions to fintech clients, elevating their technology strategies, and improving AI accuracy.
• Provide project engineering AI-driven workflows for software development, ensuring automated efforts in project management tasks, in alignment with business goals, and seamless project execution.
• Offer strategic advice to clients on technology stack optimizations, contributing to improved system performance, and reduced operational costs.
• Collaborate with diverse teams to deliver integrated tech solutions, fostering a culture of innovation and excellence.

• Led software implementations and infrastructure upgrades for 20+ global financial institutions, ensuring seamless deployments and system scalability.
• Managed a cross-functional team of 5+, aligning IT infrastructure projects with delivery, sales, and product roadmaps to optimize the customer experience.
• Directed technology update initiatives, overseeing server replacements, and network optimizations that enhanced application performance and security.
• Developed and conducted workshops on IT infrastructure best practices, improving client adoption of financial tools, and operational resilience.
• Supervised bug resolution and incident management, including server maintenance and network troubleshooting, reducing downtime by 30%.
• Partnered with accounting to refine invoicing and P&L tracking for IT services, ensuring cost-effective infrastructure investments.

• Led end-to-end implementations of financial management software for banks across LATAM and the United States.
• Coordinated multidisciplinary teams, including developers and QA engineers, ensure on-time delivery.
• Delivered major projects for LATAM financial institutions in Argentina, Costa Rica, Colombia, Perú, and Brazil, as well as Huntington National Bank in Ohio.
• Created comprehensive technical and functional documentation, optimizing knowledge transfer by 25%.

• Developed and maintained Java-based backend processes and web services integrated with Google AdWords and Microsoft AdCenter APIs.
• Designed test plans and executed rigorous testing in both DEV and PROD environments.
• Generated business intelligence reports using SQL Server Reporting Services, improving decision-making.

• Facilitated requirement gathering and translated business needs into actionable project plans.
• Conducted requirements analysis and streamlined communication across stakeholders.
• Integration of contracts, e-signature using DocuSign REST APIs, and docu-sign java library.

• Directed software and mobile app development projects with budgets up to $380K.
• Delivered solutions for clients such as Natura Brazil, Autodesk, and Kantar Media.
• Implemented Agile methodologies, organizing sprints and daily Scrum meetings as Scrum Master.
• Improved project profitability by identifying process inefficiencies and optimizing resource allocation.

• Led maintenance and development projects for Telefónica de España, Caja Madrid, and PepsiCo.
• Managed staff augmentation initiatives, recruiting and evaluating team members for performance improvement.

• Designed and implemented web-based financial applications, improving system reliability by 20%.
• Established strong client relationships, ensuring alignment with project objectives.